Sr Lead Office Manager WC OH

Job Details:

Job Location:

2692 Madison Rd Suite A2, Cincinnati, OH - Cincinnati, OH, Salary Range: $20.00 - $24.00

Hourly, Lead Office Manager (Sr. Wellness Coordinator)

Are you looking for a company you can grow your career with and advance in?

Are you goal oriented, self-motivated & proactive by nature?

Do you have a passion for health and wellness and love sales?

If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career.

We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.

The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through

The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,The Joint Chiropractic is a key leader in the chiropractic industry.

Ranked number one on Forbes’2022 America's Best Small Companies list, number three on Fortune’s100 Fastest-Growing Companies list and consistently named to Franchise Times“Top 400+ Franchises” and Entrepreneur’s“Franchise 500” lists,The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information,

• Competitive Pay
• Potential for multi - clinic work
• Bonus Potential
• Part Time to Full Time between multiple clinics available, please see website for opportunities

The Senior / Lead Wellness Coordinator (WC) serves as the primary operational leader within the clinic, supporting both the doctors and Wellness Coordinators. This role bridges front-desk execution and clinic leadership by ensuring daily operations run smoothly, standards are upheld, and performance expectations are met across all clinics.

As a Senior/Lead WC, you are a trusted leader, culture carrier, and point of escalation for patients and staff. You play a key role in supporting clinic performance, coaching Wellness Coordinators, and executing company policies while maintaining a high-volume, patient-centered environment.

This position is a graduated role designed for experienced administrators ready to take on increased responsibility without full managerial authority.

• Act as the on-site lead during assigned shifts, ensuring smooth clinic operations
• Serve as the first point of escalation for patient concerns, staff questions, and workflow issues
• Support and reinforce clinic policies, procedures, and standards set by Corporate, PPTC, and management
• Assist the other Wellness Coordinators in executing operational initiatives and clinic goals

• Mentor, guide, and support Wellness Coordinators in daily responsibilities
• Assist with onboarding and training of new Wellness Coordinators
• Model professionalism, efficiency, and customer service excellence
• Provide real-time coaching on sales conversations, patient experience, and clinic flow

• Support daily and monthly clinic performance goals (memberships, packages, retention, and service quality)
• Monitor front desk execution and help correct gaps in performance
• Ensure accuracy of member accounts, POS transactions, and documentation
• Communicate trends, challenges,…