General Manager

Come join the fastest growing cookie franchise in the nation! Crumbl is a tech-savvy bakery with a weekly rotating menu that is sure to appeal to all kinds of cookie preferences and cravings! With a crew of 20+ employees, the position of general manager is busy, but very rewarding. The general manager will be supported by 4+ shift leads to ensure all shifts are running smoothly and that we are delivering to Cincinnati the world's best cookies!

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

• Open availability (can be available for morning, day, or evening shifts as needed).
• Required 30-40 hours a week (more if needed on busy weeks and/or staff call-outs).
• 1 year of leadership/management experience, supervising at least 10-20 employees.
• Must work well in fast-paced, high pressure situations and environments.
• Must be 18 years or older and authorized to work in the United States.
• Must have a valid license and working car.
• Willing and able to complete the Ohio Food Safety Certification.
• Must be able to lift up to 50 lbs.
• Must be able to stand for 8-10 hours at a time.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Motivated and proactive.
• Excellent communication skills.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.
• Reliable transportation.
• Must be willing and ready to work extra hours to ensure the smooth running of the store.
• Must love cookies!!

• Performance bonuses paid quarterly.
• Store closed every Sunday!
• Closed on Thanksgiving and Christmas.
• Early close on some other holidays.
• 50% employee discount on cookies.
• Free cookie every shift!

You will be responsible for the day-to-day operations and assure high quality of a fast-paced, very high-volume bakery. Changing cookies each week requires planning and preparation to ensure a smooth transition. Crew members need to be carefully scheduled based on skills and production needs. You will need to know how to operate every part of the store including, scratch dough mixing, balling cookies, baking, dressing, catering, and all technology.

Crumbl is a tech bakery after all, so we use apps for everything! Don’t worry we will give you all the baker training you need and will add it to your food service manager experience. Importantly, the management team will work alongside store owners to help create, recruit, and build the ideal crew and culture.

• Drive world-class customer service expected from a high-profile brand.
• Resolve any and all customer complaints.
• Provide additional Customer Experience training to crew members as needed to ensure we are providing the best in-store experience possible!
• Assure Crew greets each customer with "Welcome to Crumbl".

• Supervise and forecast production of…