Sr. Manager, Payout Fraud Monitoring

Job Description

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.

As a Senior Manager for Payout Fraud Monitoring, you will be responsible for leading a team dedicated to the proactive detection, investigation, and mitigation of fraud, financial crime, and operational risk within real-time payout and payment ecosystems. You will oversee monitoring operations, develop and optimize detection rules and controls, drive operational strategy, and ensure effective risk management while balancing customer experience and business objectives.

The ideal candidate possesses deep expertise in transaction monitoring, payment operations, fraud risk management, and analytics, with a proven track record of building scalable monitoring frameworks, leading high-performing teams, and driving continuous improvement initiatives.

• Lead and oversee the real-time payout monitoring function, ensuring timely identification and escalation of suspicious, fraudulent, or high-risk transactions.
• Develop, implement, and optimize transaction monitoring rules, thresholds, and detection strategies across payout channels.
• Continuously assess emerging fraud trends, payment risks, and vulnerabilities to strengthen monitoring controls.
• Partner with Transaction Monitoring, AML, Compliance, Risk, Product, and Operations teams to implement effective mitigation strategies.
• Monitor operational performance to ensure adherence to service level agreements, risk tolerances, and regulatory expectations.

• Design and manage risk-based monitoring strategies leveraging transaction behavior, customer data, and predictive indicators.
• Utilize data analytics and performance metrics to evaluate rule effectiveness and reduce false positives.
• Lead rule tuning, segmentation, testing, implementation, and post-deployment validation activities.
• Drive adoption of advanced monitoring tools, machine learning models, and automation capabilities where appropriate.

• Develop and execute the strategic roadmap for real-time monitoring operations.
• Identify opportunities for process optimization, automation, and operational scalability.
• Create frameworks for workload management, staffing, capacity planning, and operational resilience.
• Lead initiatives to improve efficiency, quality, and customer outcomes while maintaining strong risk controls.
• Support business growth by ensuring monitoring capabilities evolve alongside new products, markets, and payment channels.

• Lead, coach, and develop managers, analysts, and investigators within the monitoring organization.
• Foster a culture of accountability, continuous learning, collaboration, and operational excellence.
• Conduct performance management, succession planning, and talent development activities.
• Establish clear goals, performance expectations, and career development plans for team members.
• Serve as a strategic leader and subject matter expert for monitoring and fraud prevention programs.

• Develop executive-level reporting, dashboards, and key risk indicators (KRIs) to communicate operational performance and emerging risks.
• Present insights and recommendations to senior leadership and cross-functional stakeholders.
• Track and report on rule performance, fraud loss prevention, alert volumes, investigation outcomes, and operational efficiency metrics.
• Utilize data-driven analysis to support business decisions and prioritization of risk mitigation initiatives.
• Prepare materials for regulatory reviews, audits, governance committees, and leadership meetings.

• Ensure monitoring operations comply with regulatory requirements, internal policies, and risk management frameworks.
• Support internal audits, model validations, regulatory examinations, and risk assessments.
• Maintain comprehensive documentation of monitoring rules, procedures, controls, and governance processes.
• Promote a strong control environment through ongoing review of operational effectiveness and risk exposure.

• Bachelor's degree in Business, Finance, Risk Management, Criminal Justice, Data Analytics, or related field.
• 5+ years of experience in fraud prevention, transaction monitoring, AML, payments, risk management, or related operational functions.
• 3+ years of people leadership…