Gestionnaire – Services

## Gestionnaire – Services Postuler:
Priorisez l’engagement auprès des clients. Lorsque vous n’êtes pas en interaction directe avec les clients, collaborez avec vos collègues au bureau.:
Cincinnati, Ohio:
Temps plein:
Publié aujourd'hui:
JR-17103

Faites partie de notre mission! En tant que chef de file mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et le transport, nous avons la responsabilité de placer la planète au premier plan. Pour nous, chez Trane Technologies, ainsi que par l’entremise de nos entreprises, y compris

Traneet

Thermo King La durabilité n’est pas seulement une façon de faire des affaires—c’est au cœur de notre mission. Osez-vous regarder les défis mondiaux et y voir des possibilités porteuses d’impact? Souhaitez-vous contribuer à bâtir un avenir meilleur? Si vous avez répondu oui, nous vous invitons à envisager de vous joindre à nous pour repousser les limites du possible en faveur d’un monde durable.

Découvrez nosavantagesconçu pour vous permettre de vous épanouir au travail et à la maison.

Nous avançons avec audace.
** Où se trouve le travail :
** Priorisez l’engagement auprès des clients. Lorsque vous n’êtes pas en interaction directe avec les clients, collaborez avec vos collègues au bureau.
** What's in it for you:
** Trane in Cincinnati, OH is hiring for an Area Service Manager to join our team!  In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer.  Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.

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* What you will do:

*** P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
* Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
* Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
* Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.  This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
* Effectively attract, coach, counsel, train and develop all service employees.  Drive continuous improvement through company performance management process and technical product training programs available.  Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
* Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.
Ensure that standard service work processes are created and followed.  Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
* Ensure environmental, health and safety compliance within service team.  Provide training to all employees to ensure a safe and productive work environment both in the…