Residential Operations Team Lead - Corrections; 2nd Shift

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Full Time Professional 1616 HARRISON AVENUE, Cincinnati, OH, US

Salary Range: $19.00 To $24.00 Hourly

Are you a natural leader who thrives in a fast-paced, people-focused environment?

As an Residential
Operations Team Lead
, you’ll help keep day-to-day operations running smoothly while ensuring clients receive safe, consistent, and high-quality services. You’ll lead by example, support and develop staff, maintain a structured environment, and help the team continuously improve how services are delivered.

This is a hands-on leadership role for someone who is organized, dependable, calm under pressure, and passionate about creating a positive experience for both clients and staff.

• Oversee daily site operations and ensure services are delivered consistently, safely, and with care.
• Lead and support up to 4 FTEs in non-clinical roles
  , promoting teamwork, accountability, and open communication.
• Train staff, provide guidance, and monitor performance to ensure quality and consistency.
• Coordinate daily staffing, coverage, inventory, and facility needs.
• Monitor client activities and help maintain a safe, structured, and supportive environment.
• Conduct regular rounds to ensure building and grounds are safe, secure, and well maintained.
• Provide direct service support when needed based on program requirements.
• Keep operations moving through clear communication, effective delegation, and strong organization.
• Ensure compliance with agency policies, regulations, protocols, and accreditation standards.
• Respond calmly and effectively to emergencies and crises using sound judgment and established procedures.
• Maintain accurate and timely documentation using designated software.
• Partner with your supervisor on operational initiatives, problem-solving, and continuous improvement.
• Help foster a positive team culture where staff feel supported and clients receive excellent service.
• Perform other duties as assigned to support program success.

We’re looking for a leader who can stay organized, build relationships, solve problems, and remain steady when things get challenging.

Successful candidates will have:

• Strong verbal and written communication skills and the ability to model professionalism.
• Excellent organization, multitasking, and problem-solving skills.
• Ability to establish and maintain healthy professional boundaries with clients and staff.
• Conflict-resolution skills and the ability to navigate challenging situations effectively.
• Knowledge of crisis-management techniques and the ability to remain calm under pressure.
• Basic computer, data-entry, and recordkeeping skills.
• Ability to motivate staff and create a collaborative, positive team environment.
• Valid driver’s license if required by program duties.

• Associate’s degree or equivalent combination of education and experience.
• 1–3 years of experience in a similar supervisory, leadership, or program operations role.

This is an active, hands-on position that requires frequent standing, walking, reaching, handling, and communication, with occasional sitting.

• Driving may be required based on assigned duties.
• Ability to walk up to four flights of stairs may be required depending on location.
• Occasional bending, kneeling, crouching, or balancing.
• Ability to operate standard office equipment, including a computer.
• Frequent use of near- and mid-range visual acuity.
• Frequent to constant talking and communication.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity

Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.