Operations Supervisor - Veterans and Family Services; SSVF

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management 4964 GLENWAY AVENUE, Cincinnati, OH, US

3 days ago Requisition

Salary Range: $52,000.00 To $54,000.00 Annually

Leading with Purpose. Supporting Veterans and Families. Strengthening Our Mission.

The Supervisor plays a vital role in ensuring that veterans and their families receive high-quality, compassionate, and reliable services in a safe, welcoming, and supportive environment. This position provides day-to-day operational leadership, supports and develops staff, and promotes a culture of accountability, collaboration, respect, and continuous improvement.

Working closely with Site Operations Coordinators, Care Team Supervisors, Clinical Supervisors, and site leadership, the Supervisor helps ensure that program operations run effectively and that staff have the guidance, resources, and support needed to serve veterans and their families successfully. The Supervisor balances operational excellence with a commitment to service, recognizing that behind every program outcome is a person, a family, and an opportunity to make a meaningful difference.

The Supervisor also partners with facilities and maintenance personnel to maintain a safe, secure, clean, and welcoming environment for clients, families, staff, and visitors. Through strong leadership, sound judgment, and a mission-focused approach, this position helps strengthen service delivery, improve outcomes, and advance the organization's commitment to those who have served.

• Lead and oversee the day-to-day operations of the assigned site or location in accordance with contractual obligations, licensing, certification, accreditation, and agency standards.
• Maintain a safe, secure, clean, and welcoming environment that supports the dignity, well-being, and needs of veterans, their families, staff, and visitors.
• Coordinate staffing schedules, shift coverage, inventory, supplies, and maintenance needs to promote continuity of services and effective program operations.
• Monitor program workflow, delegate responsibilities effectively, and ensure operational priorities, deadlines, and performance goals are met.
• Review and approve employee timecards and paid time off requests, coordinating unpaid leave with Human Resources as appropriate.
• Assist with budget development and monitoring to promote responsible use of resources and alignment with program goals.
• Partner with the Supervisor, Associate Director, and site leadership to implement initiatives that strengthen operations, improve service delivery, and support organizational objectives.
• Identify opportunities to improve processes, address operational challenges, and enhance the overall experience of veterans and their families.
• Respond to operational needs as necessary to maintain effective site functioning and ensure essential services remain available.

• Promote a culture of respect, compassion, professionalism, and accountability that recognizes the experiences, strengths, and needs of veterans and their families.
• Support a service environment that prioritizes safety, dignity, responsiveness, and individualized support.
• Foster collaboration and communication across service lines to promote coordinated, integrated, and consistent support for veterans and their families.
• Work collaboratively with program and clinical teams to identify barriers to effective service delivery and help develop practical solutions.
• Model professional boundaries, ethical…