Chief Operating Officer

Description

The Chief Operating Officer (COO) serves as a strategic partner to the Executive Director, helping translate the vision, priorities, and long-term goals of the May Festival, Vocal Arts Ensemble (VAE), and Cincinnati Boychoir into effective organizational strategies and execution. The COO provides leadership across strategic planning, operations, earned revenue, education and community engagement, ensuring that resources, systems, and people are aligned to advance each organization's mission and maximize impact throughout the Greater Cincinnati region.

Working collaboratively with staff, board members, donors, community partners, and the Cincinnati Symphony Orchestra, the COO leads strategic initiatives, oversees business operations, supports audience and revenue growth, and strengthens the systems and processes that enable organizational effectiveness. The role also provides leadership for educational and community programs, evaluates organizational performance through data and impact measurement, and helps strengthen relationships that support artistic excellence, community engagement, and long-term sustainability.

The COO fosters collaboration across the family of organizations, supports fundraising and board engagement efforts, and cultivates an inclusive, mission-driven culture for artists, staff, volunteers, patrons, and stakeholders. This position plays a key role in building the infrastructure, partnerships, and operational excellence necessary to support organizational growth and future success.

Job Responsibilities:

Strategic Planning & Organizational Growth

• Serve as a key thought partner to the Executive Director in developing and executing long-range organizational strategy for the May Festival, VAE and Cincinnati Boychoir.
• Drive the implementation of strategic priorities by gathering and evaluating key data, informing organizational decision-making, and reporting progress to leadership and the Board of Directors.
• Play a foundational role in expanding the May Festival's organizational footprint — identifying staffing needs to support the phases of strategic planning priorities, defining new roles and building infrastructure to support growth.
• Optimize internal processes and procedures to support strategic initiatives.
• Monitor trends in the performing arts sector, choral music field and Greater Cincinnati civic landscape to inform strategic decision-making.

Earned Revenue, Content & Brand

• Lead earned revenue strategy for the May Festival, VAE, and Cincinnati Boychoir, including ticket sales, festival passes, group sales, program-related income, pricing strategies, and patron services in collaboration with the CSO box office and communications teams.
• Establish and monitor earned revenue goals and budgets, identify opportunities to grow audiences and diversify revenue streams, and provide data-driven recommendations to support financial sustainability across all three organizations.
• Provide strategic oversight to the Marketing Manager and collaborate with the CSO Communications and Digital Media teams to guide content and messaging strategies, ensuring year-round marketing efforts align with organizational priorities, brand objectives, and audience growth goals.
• Serve as a brand steward for the May Festival, Vocal Arts Ensemble and Cincinnati Boychoir, ensuring that each organization maintains a distinct, cohesive and compelling identity across all visual and verbal communications — including logos, design systems, tone of voice, taglines and key messaging — while reinforcing the shared values that unite the family of organizations.
• Monitor financial performance throughout the year, reviewing monthly financial statements, identifying variances and recommending corrective…