Operations Supervisor - Supportive Housing

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CARTHAGE KLEKAMP ADMINISTRATIVE Full Time Management 4966-68 GLENWAY AVENUE, Cincinnati, OH, US

Salary Range: $48,000.00 To $51,000.00 Annually

The Operations Supervisor plays a vital role in ensuring that individuals and families receiving supportive housing services have access to a safe, stable, welcoming, and supportive living environment. This position provides day-to-day operational leadership, supports and develops staff, and promotes a culture of accountability, collaboration, respect, and continuous improvement.

Working closely with Site Operations Coordinators, Care Team Supervisors, Clinical Supervisors, and site leadership, the Operations Supervisor helps ensure that program operations run effectively and that staff have the guidance, resources, and support needed to promote housing stability, individual well-being, and successful program outcomes. The Supervisor balances operational excellence with a person-centered approach, recognizing that behind every program outcome is an individual or family with unique experiences, strengths, needs, and goals.

The Operations Supervisor also partners with facilities and maintenance personnel to maintain safe, secure, clean, and welcoming residential and program environments for residents, families, staff, and visitors. Through strong leadership, sound judgment, and a commitment to quality service, this position helps strengthen housing operations, improve service delivery, and advance the organization's mission of providing supportive services and promoting long-term housing stability.

• Lead and oversee the day-to-day operations of the assigned site or location in accordance with contractual obligations, licensing, certification, accreditation, and agency standards.
• Maintain a safe, secure, clean, and welcoming environment that supports the dignity, well-being, and needs of residents, families, staff, and visitors.
• Coordinate staffing schedules, shift coverage, inventory, supplies, and maintenance needs to promote continuity of services and effective program operations.
• Monitor program workflow, delegate responsibilities effectively, and ensure operational priorities, deadlines, and performance goals are met.
• Review and approve employee timecards and paid time off requests, coordinating unpaid leave with Human Resources as appropriate.
• Assist with budget development and monitoring to promote responsible use of resources and alignment with program goals.
• Partner with the Associate Director, Site Operations Coordinators, and site leadership to implement initiatives that strengthen operations, improve service delivery, and support organizational objectives.
• Identify opportunities to improve processes, address operational challenges, and enhance the overall experience of residents and individuals receiving services.
• Respond to operational needs as necessary to maintain effective site functioning and ensure essential services remain available.

• Promote a culture of respect, compassion, professionalism, and accountability that recognizes the experiences, strengths, and individual needs of residents and families.
• Support an environment that prioritizes housing stability, safety, dignity, personal responsibility, and individualized support.
• Recognize the importance of maintaining safe and stable housing as a foundation for individual and family…