Field Service Engineer

Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of Auburn, Alabama or West Chester, OH. Travel expectations are up to 100% (Road Warrior). The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repairs and deliver trainings on Colibrium additive manufacturing machines.

These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards.

• Work on a team or individually to install, perform preventive maintenance, repairs and training across the region.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Communicate technical ideas, trainings and subjects through written and verbal communications.
• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines.
• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.
• Document all work performed using computer-based service reporting procedures.
• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).
• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers.

• B.Sc. Engineering / Associates degree and 2 years technical experience, a High School Diploma and 5 years field service or electrical / mechanic technician experience, or equivalent military experience.
• Willingness to travel domestically and internationally as business requires.
• Willingness to work Weekends and Holidays as needed.
• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.
• Shows Initiative, high standards, motivation and outside of the box thinking.
• Demonstrated ability to work well with limited direction and information.
• Demonstrated ongoing effort to maintain knowledge of current technology.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
• Military experience is equivalent to professional experience.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

The base pay range for this position is $70,000-$85,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 21st , 2025.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as…