Item Processing Lead M-F

Item Processing Lead M-F 8am-4:30pm### Item Processing Lead M-F 8am-4:30pmApply:
Cincinnati, OH:
Full time:
Posted Today:
End Date:
November 11, 2026 (13 days left to apply):
R74482
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** GENERAL FUNCTION**:
Assists with the coordination of daily operations of the Item Processing Team. Performs duties as the subject matter expert for assigned area(s) by performing procedure reviews, quality control, and job shadowing employees performing tasks. Assists with the training and cross training with all Item Processing functions (Work Receipt, Batch Prep, Sorter Capture, Reject Repair, IQA, Deposit Review and Transaction Balancing).

Assists in the timely resolution of escalated issues. Ensures team is achieving the production expectations set by management. Routinely reviews processes to ensure processing policies and procedures are followed. Completes quality review of Item Processing transactional activity and communicates results to Item Processing Operations Management. Maintains communications with senior level Item Processing Operations Management through verbal and written reports.  Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.  
** ESSENTIAL DUTIES AND RESPONSIBILITIES**:
* Plans, assigns, and monitors the day to day workflow of the Item Processing Department/assist in maintaining the department flow for processing. Works with Manager to ensure that department is sufficiently staffed.
* Ensures that production and quality standards are met, while maintaining optimum efficiency.
* Ensures that deadlines are met.
* Expert in multiple complex systems to ensure timely completion of all tasks to include end of day activities.
* Works with Manager in recommending/implementing cost efficiencies.
* Reviews Item Processing departmental procedures and makes recommendations to improve quality and productivity.
* Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business.
* Maintains daily/weekly/monthly reporting of Item Processing department activity.
* Serve as departmental resource for ongoing questions and problem solving with employees and external customers.
* Performs quality checks of departmental work, reporting errors to management each week and assists manager in coaching employees on the proper resolution of quality issue trends.
* Provide daily communication to Item Processing Manager.
* Oversees the training and development of Item Processing Specialists.
* Provides performance feedback to Staff as set by work type and process.
* Assists manager by providing recommendations with regards to specific performance appraisals, promotions, and disciplinary actions of employees.
* Assists with projects as assigned by Manager.
* Provide requested information to department Manager regarding Audits and Self Assessments.
* Assists Management in updating of departmental procedures.
* Troubleshoots issues and problems within Item Processing, refer complex problems to Management.
* Ensures appropriate escalation of customer service issues, operational, or employee concerns.
* Operate and troubleshoot machinery (image machines,…