Volunteer Experience Specialist - South; Cincinnati

Overview

Volunteer Experience Specialist – South Region, Cincinnati

At Girl Scouts of Western Ohio, we believe every girl deserves a place to grow, lead and thrive. As a Volunteer Experience Specialist
, you will play a critical role in ensuring volunteers and members have an outstanding experience that keeps them coming back year after year. This role focuses on retention and member renewal through strong relationships. You will be the go-to partner for new and returning volunteers in your assigned service area, offering personalized coaching, resources and support to help them feel confident, connected and successful.

The role supports sustaining a strong, vibrant Girl Scout community and partners with the recruitment team to keep members engaged through a high-quality experience that inspires continued involvement. The ideal candidate will be passionate about volunteer engagement, relationship building and creating lasting impact. This role serves the south/Cincinnati region and supports service units in Sharonville, Evendale, Mason, Downtown Cincinnati, Madeira, Blue Ash, Montgomery
.

Develop and execute a girl and adult membership retention plan in assigned communities to achieve annual membership and renewal goals. Increase Girl Scout visibility and engagement in the community through community networking and collaboration.

• Drive membership growth in assigned communities by developing and implementing comprehensive retention plans for girls/adults in troops using a variety of strategies including volunteer education, modeling troop leadership and ensuring programmatic activities for girls.
• Analyze membership gaps throughout the year to readjust plans as necessary to meet grade level and demographic goals.
• Recruit, train and provide ongoing support to administrative volunteers to increase functioning level of assigned communities.
• Implement the components of volunteer program management with troop leaders and administrative volunteers to ensure they are prepared to deliver the Girl Scout program, providing excellent support and customer service.
• Develop and implement a comprehensive community plan in partnership with administrative volunteers for each assigned community that engages and prepares volunteers, caregivers and community organizations to provide girls with a high-quality progressive Girl Scout Leadership Experience.
• Provide support to Council strategic initiatives including recruitment, product program, outreach and outdoor program/camp.

• Sales and Marketing
• Team Building
• Judgement and Decision Making
• Networking
• Leadership
• Relationship Management

This is a full-time, non-exempt position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible but will be approximately 40-45 hours/week depending on season.

Travel – This is an “in the field” position requiring regular travel to assigned geographic areas of the council.

Required Education & Experience

• Bachelor s degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Experience recruiting and managing volunteers.
• Experience in recruitment and/or sales preferred.
• Experience in community outreach or development including school partnerships.
• Proficient in Microsoft Word and Microsoft Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust…