Practice Telephonic Registered Nurse - Endocrinology

Practice Telephonic Registered Nurse - Endocrinology

Join to apply for the Practice Telephonic Registered Nurse - Endocrinology role at Tri Health

The Telephonic Triage RN provides nursing care services to assigned practices and specialties. They complete a biophysosocial telephonic assessment using approved clinical protocols to triage patient needs and provide the best course of action or patient disposition. As a patient/caregiver advocate, the RN acts as a communication link among the patient, caregiver, physician, pharmacy, and hospital using approved system platforms. The RN has strong working knowledge of emergent, urgent, and non-urgent patient needs, utilizes best practices in documentation, and strives to provide first‑call resolution.

This role supports the mission, values, and management of Tri Health Physician Practices.

• Promotes a positive work environment by collaborating with team members, recognizing colleagues, and participating in peer‑to‑peer coaching.
• Manages in‑basket messages in a timely manner, responds to patient concerns, and achieves first‑call resolution when in scope.
• Ensures all messages sent to providers contain complete and accurate information; implements nursing practice changes resulting from quality activities.
• Opens shifts in a “Ready” mode, minimizing “AUX/Not Ready” time to less than 20% of total time; completes patient hand‑offs to healthcare team using SBAR.
• Utilizes AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience; proactively handles complaints and escalates grievances.
• Assesses and triages patient status via phone and EHR; utilizes clinical protocols for disposition or advice; reviews documentation and provides education materials.
• Performs activities that maintain specialty/department models, systems, policies, protocols, and cultural norms; supports collaborative relationships among the healthcare team; endorses diversity and cultural competency.

• Associate's Degree in Nursing (Required)
• 2–3 years Clinical Nursing (Required)
• Experience in Acute Care (Required)
• Strong Computer Skills; ability to type and talk simultaneously (Required)
• Knowledge of biological, physical, behavioral, social, and nursing sciences (Required)
• RN – State Licensure and/or Compact State Licensure (Required)
• Basic Life Support (BLS) certification (Required)

• Bending – Occasionally
• Climbing – Occasionally
• Concentrating – Consistently
• Continuous Learning – Consistently
• Hearing (Conversation) – Consistently
• Hearing (Other Sounds) – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Occasionally
• Lifting