TCHP Clinical Navigator Assistant - Redbank Medical Oncology

Assists the RN Clinical Navigator in daily tasks as the main liaison between the physicians and the patients as well as the physicians and the other office staff. Assists in coordinating new patient referrals, bone marrow transplants, testing and research for all the TCHMS II offices.

Assists with screening patient calls to physicians and handling all that do not require direct physician communication and serves as liaison between physician and office staff at various locations.

• A. Screen all calls from all inpatient locations and review with physicians then relay to the Clinical Navigator for communication of data and new orders to the inpatient units.
• B. Primary liaison for all other office staff communication for the onsite physicians for any given day.

Assists with coordinating procedures for all TCHMS II physicians and all TCHMS II locations and referrals relating to in and out of town based systems for research, second opinions and transplantation which includes:

• A. Schedule all procedures TCHMS II physicians and outlying departments preform such as thoracentesis and bone marrow biopsies in CAT scan and ultrasound.
• B. Coordinate all out of town referrals and local transplants to include:
• 1. Verifying patient insurance coverage related to referral location.
• 2. Coordinating retrieval and forwarding of appropriate pathology specimens and records.
• 3. Collecting radiology studies either for patient pickup or direct transport via Fed Ex for referral.
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• 4. Communication details of said appointment to said facility and requirements for patient.
• C. Ordering of all specialty testing:
  Lab and pathologic.
• D. Researching new testing and testing modalities, where they are preformed and how we access them.
• E. Builds and maintains a network of appropriate contacts and relationships wit Cancer centers / research facilities around the country and the world.
• F. Coordinate phone conversations
• Between TCHMS II physicians and other specialists around the country and the world for patient care purposes.
• G. Performing multi center searches for available treatment modalities / research opportunities for patients.
• H. Gathering additional data and records from out of town referrals/visits.
• I. Proficiency in literature searches is a must.
• J. Maintain a working knowledge of all operating systems employed at the hospital and physician offices to maintain competency and assist the physicians.

Maintains Physicians schedules to include:

• A. Opening and closing of schedules with each location as appropriate related to vacations, conferences and special requests.
• B. Inputting and maintaining schedules in Google calendar including all meetings, vacations, conferences, procedures, admissions and special requests for 7 medical oncologists, 7 Mid-level providers, and 2 radiation oncologists.
• C. Maintaining hard copy of all time off requests for appropriate record keeping as required by administration.
• D. Production of reports for meeting attendance for all providers as required by the administration of the Christ Hospital.

Assists with daily rounds with the physicians and gathers data needed for in-patients such as daily labs, test results, and any data that the physicians require for patient care.

• A. Draws up and assigns all physicians to rounding responsibilities at all locations, meetings and procedure
• B. Interacts with nursing staff to get overnight updates on inpatients for their physician.
• C. Takes overnight updates from physicians on call and distribute to appropriate staff/ physicians.
• D. Reviews inpatient records and reports any and all abnormal results like labs, radiology and or pathology.
• E. Imports and imprints office notes to the inpatient system.
• F. Pulls data from outlying facilities to import to TCHHN system.

Assists with scheduling tests and scans for patients per physicians' requests. Orders specialty testing, i.e. pathology, and keeps updated on new testing offered.

Assists with contacting insurance companies to obtain authorizations for additional consults, procedures, bone marrow transplants, and drug trials. Assists with arranging patient participation in phase studies, drug protocols or trials as directed and arranges all appointments directed by the physicians.

Assists with coordinating all new patient referrals by obtaining all pertinent medical records, scheduling consult appointments with appropriate offices and…