Veterinary Client Service Representative - Emergency - Evenings

Veterinary Client Service Representative - Emergency - Evenings

Proposed work schedule: Mon, Wed, Thurs and every other Saturday & Sunday from 2 pm‑12 am.

Med Vet is a fast‑growing emergency and specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations, including chemotherapy, radiation, cardiac ablations, glaucoma treatment, physical rehabilitation, dermatology and more. We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership, and Compassion to get their job done. Use your passion to drive the Med Vet experience for our clients and patients, as well as your teammates.

Client Service Representative (CSR). Your first interaction with clients will provide superior service and ensure client interactions are facilitated smoothly, compassionately and effectively throughout the Med Vet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi‑task and enter data accurately is crucial for success. The individual must always maintain a compassionate yet professional composure.

• Greet and check‑in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and ability to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs intra‑departmentally and inter‑departmentally
• General computer competency required, including Microsoft Word and Excel
• Previous experience in a veterinary setting (preferred)

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental coverage
• HSA, FSA and independent care spending accounts
• 401(k) with employer match
• Paid time off (PTO)
• Shift differentials and on‑call pay
• Uniform allowance
• Employee pet discounts and pet insurance
• Elective short‑term disability, life and accident insurance, and company‑paid long‑term disability
• Continuing education opportunities and assistance program

Come as you are. Med Vet is an equal‑opportunity employer. We are also a drug‑free organization; therefore employment with Med Vet is dependent upon passing a drug screen and background check. Med Vet does not accept unsolicited resumes from third‑party recruiters.

Referrals increase your chances of interviewing at Med Vet by 2x.

Entry level

Full‑time

Other

Veterinary Services