Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center

Customer Service Representative – Cincinnati Veterinary Surgical and Wellness Center

Join to apply for the Customer Service Representative – Cincinnati Veterinary Surgical and Wellness Center role at Encore Vet Group
.

Be the first smile they see.

At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we’re a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We’re looking for a full‑time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.

Why Join Cincinnati Veterinary Surgical & Wellness Center

At CVSWC, we genuinely care—about pets, clients, and the team members who make everything possible.

We Are a Busy And Growing Full‑service Practice, Offering

• Preventive & wellness care
• Soft‑tissue surgery
• Orthopedic surgery
• Dental care
• Advanced diagnostics (digital X‑ray, ultrasound, in‑house lab)
• Chronic care management
• Fear‑Free handling approaches
• Compassionate care for dogs, cats, small mammals, and exotics

Our team is known for being kind, professional, and deeply supportive—we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.

What You’ll Be Doing

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

This Role Might Be Perfect for If You

• Are a people person who enjoys creating great experiences—from the first phone call to the final tail wag.
• Keep things organized and running smoothly, even on busy days.
• Handle multitasking like a pro while staying calm, kind, and collected.
• Feel confident using computers, practice management systems, and digital tools.
• Communicate clearly, compassionately, and professionally—especially with worried pet parents.
• Thrive in a fast‑paced environment where no two days look the same.
• Want to grow your skills in a clinic that values learning, teamwork, and work‑life balance.

Bonus Points

• You have veterinary experience—especially CSR/front desk experience (highly preferred but not required).

What’s in it for you?

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high‑quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you’re a veterinarian, technician, or support staff, our focus is to support you in doing what you love—
caring for animals while advancing your career.

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Science and Consulting