Emergency Department Client Service Representative- Evenings

Med Vet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the Med Vet experience for our clients and patients, as well as your teammates.

Schedule:

Tuesday, Thursday, Friday, EO Sat/Sun 2p‑12a

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their Med Vet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi‑task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

• Answering client calls and addressing client concerns by working with the doctors and team to support clients
• Escort clients and their pets to exam rooms
• Manage appointments, obtain histories and update patient information
• Accurate and thorough documentation of medical records
• Manage medical records, charts, reports and correspondence
• Patient discharge and client education

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra‑departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On‑call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short‑Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. Med Vet is an equal opportunity employer. We are also a drug‑free organization, therefore employment with Med Vet is dependent upon the passing of a drug screen and background check.