Residential Property Manager

Are you an experienced property management professional who enjoys leading a team, building strong resident relationships, and achieving results? Rookwood Properties is looking for a motivated, customer-focused Residential Property Manager to join our team at Mont Michel in Cincinnati, Ohio.

At Rookwood Properties, we believe our success starts with our people. We are committed to creating a supportive workplace where employees are empowered to take ownership, grow professionally, and make a meaningful impact on the communities we serve.

Founded in 1966, Rookwood Properties is a diversified developer, owner, and manager of residential and commercial properties throughout Ohio, Kentucky, and South Carolina. We take pride in providing professional service, responsive support, and attention to detail while creating quality experiences for our residents and customers.

The Residential Property Manager is responsible for the overall day-to-day operation and performance of Mont Michel. This position leads the on-site team while overseeing leasing, resident relations, property operations, maintenance coordination, financial performance, and compliance.

The ideal candidate is a positive, organized, and results-driven professional with strong leadership, sales, leasing, and customer service skills. The Property Manager should be comfortable managing multiple priorities, solving problems, motivating a team, and creating an exceptional resident experience.

• Lead, train, coach, supervise, and support the continued professional development of on-site employees.
• Implement and ensure compliance with company policies, procedures, and applicable regulations.
• Maintain accurate and up-to-date resident files, records, and documentation.
• Build positive relationships with residents and provide responsive, professional customer service.
• Address resident concerns and property issues promptly and effectively.
• Oversee leasing activities, resident retention, move-ins, move-outs, and unit turnover.
• Review and approve lease applications and ensure lease documents and related paperwork are completed accurately and timely.
• Coordinate with maintenance personnel to ensure work orders, unit turns, preventative maintenance, and property needs are addressed efficiently.
• Maintain professional relationships with vendors, suppliers, contractors, and internal departments.
• Conduct regular property inspections to maintain curb appeal, cleanliness, safety, and overall property standards.
• Develop and implement marketing and leasing strategies to maximize occupancy and generate revenue.
• Monitor occupancy, leasing activity, renewal rates, and other key performance indicators.
• Develop resident retention strategies designed to improve satisfaction and reduce turnover.
• Gather and compile information for market surveys and monitor competitive market conditions.
• Prepare budgets, financial reports, and other property-related reports as required.
• Monitor expenses and purchasing to ensure compliance with established budgets and company guidelines.
• Ensure administrative responsibilities, reporting requirements, and deadlines are completed accurately and timely.
• Maintain compliance with Fair Housing regulations and other applicable laws and company requirements.
• Represent Rookwood Properties in a professional manner with residents, employees, vendors, and the community.

• 2+ years of previous residential property management or related experience preferred.
• Previous supervisory or team leadership experience strongly preferred.
• Experience in residential property management is highly preferred.

• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated sales, leasing, and customer service abilities.
• Strong organizational and multitasking skills.
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer applications.
• Experience with property management software;
  Rent Manager experience preferred.
• Strong data-entry, telephone, email, and administrative skills.
• Ability to operate within established budgets and purchasing guidelines.
• Ability to handle resident concerns professionally and resolve issues effectively.
• Strong attention to detail and follow-through.
• Ability to work independently while also functioning effectively as part of a team.
• Positive, professional, and…