DSW Store Lead Part-Time

DSW Store Lead Part-Time

Designer Brands is looking for a store lead to manage day‑to‑day operations for a DSW retail store. The role focuses on delivering exceptional customer experience, maintaining store standards and leading a team of associates.

Store Manager and/or Co‑Manager

We have a personal relationship with our shoes! Our store culture is built on our values:
We Love What We Do
, We Own What We Do
, We Do What’s Right
, and We Belong
. These values guide every decision we make.

• Bring positive energy and enthusiasm.

• Give and receive feedback openly and embrace change as opportunities for growth.

• Model high standards of honesty and integrity.

• Value unique experiences and encourage different perspectives.

• Maintain in‑store experience by modeling Customer Experience Leader (CEL) behaviors and guiding associate actions to achieve store goals and KPIs.
• Ensure customers have a positive experience by maintaining DSW store standards and completing all tasks related to daily open/close, cleaning, recovery, and maintenance.
• Review daily communications, plan and assign tasks throughout the day, and follow through with required actions.
• Meet metric‑based goals by reviewing, understanding and clearly communicating daily progress; communicate business trends to leadership.
• Complete processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to follow all policy and procedures.
• Participate in inventory activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all business areas.
• Ensure a safe environment for customers and associates; keep equipment in good operating condition.
• Address associate and customer concerns quickly and involve partners when needed.
• Support payroll and associate time‑keeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to the Store Manager for follow‑up.
• Recognize associates using company recognition tools.
• Train and coach associates; perform all other associate duties within the store.

• Excellent customer service with professionalism, positivity, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time‑bound expectations.
• Availability to work nights, weekends, holidays, and shifts outside traditional hours.
• Proficiency with technology for customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to stand or walk around the store for 100% of working time.
• Lifting up to 50 pounds occasionally or frequently.
• Stoop, kneel, crouch or crawl on a frequent basis.

• Minimum 2 years of workforce experience.
• Minimum high school graduate or equivalent.

Entry level

Part‑time

Sales and Business Development

Retail