Sales Associate

About Range USA

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. Every member of our team contributes to our success and every single customer should have a great experience at our stores and online.

• Free Elite Membership (Unlimited Shooting)
• Industry Leading Online and Store Discounts
• Free Classes
• Ability to Utilize Manufacturer Programs
• No firearm experience needed:
  Paid Training offered

Position Title:

Sales Associate

Reports To:

Store Leader

Classification:
Part-Time / Non-Exempt / Hourly

The Sales Associate role ensures every Range USA customer is provided with the assistance and knowledge to fulfill the experience they are seeking by being proficient in product knowledge, selling skills, and operations. The main responsibility is to convert customers to buyers with sales that fulfill the desired experience.

• Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
• Provide outstanding customer service that exceeds expectations and fosters lasting relationships.
• Greet customers and facilitate the customer experience.
• Convert customers to buyers by asking for the sale to fulfill desired experience.
• Ensure customers leave with the complete package supporting their main purchase.
• Inform customers of services, discounts, exclusive offers, sales, and promotions.
• Conduct range customer check‑in efficiently and friendly.
• Maintain the range timer for proper tracking of customer time.
• Ensure an efficient and compliant range firearm rental process.
• Utilize radios to communicate with Range Safety Officer regarding safety and customer issues.
• Answer customer questions regarding product pricing, features, benefits, and availability.
• Maintain compliance with all relevant government agencies including 4473 and background check processes.
• Remain up to date on new product and industry news.
• When acting as an ecommerce picker, check the pickup dashboard every hour and pick new orders.

Core values:
Curious, Passionate, Do It Right, Service

• High School Diploma or equivalent required.
• 1‑2 years of customer service sales experience, preferably within a specialty retail environment.
• Ability to understand, recall, and follow complex compliance regulations and work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Must be 21 years of age.

• Extended periods of standing.
• Lifting and/or pushing objects up to 50 lbs. on a regular basis.
• Working at heights up to 10 feet.

NOTE:

This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.