Birthday Support Associate

Birthday Support Associate

Pay Rate: $14.50/hr

The Cincinnati Zoo & Botanical Garden is known for its conservation efforts, green initiatives, and friendly staff. We are more than coworkers—we’re family. By building Collaborative Relationships
, displaying Positivity & Energy
, having Pride, Passion & a Sense of Ownership
, supporting Accountability, Mutual Trust & Respect
, and embracing Progressive Thinking
, we have created a dedicated team focused on our visitors, community, and future.

Individuals should be friendly, articulate, and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, the ability to troubleshoot and resolve problems, and flexibility in schedule are essential. Candidates must be reliable, timely, and able to work independently in a fast‑paced environment.

• Providing the best possible experience for all visitors via the phone and in person.
• Day‑of event point of contact between client and/or internal departments for birthday parties.
• Meet clients, review plan for the day, and advise necessary departments of any changes.
• Ensure details from the Banquet Event Order are fulfilled, including food delivery and room setup/teardown.
• Ensure animal encounters are confirmed with the Wild Encounters team for the day.
• Set signage in the zoo guiding guests to their party.
• Be available to assist throughout the birthday party with any needs.
• Become familiar with all levels of birthday packages to provide the most tailored and beneficial information to our visitors and maximize their zoo visit(s).
• Create signage for birthdays taking place for the upcoming week.
• Sunday and/or Saturday daytime availability is required.

• Employment is considered seasonal/non‑benefited; variable hours can be between 6‑14 hours per week, not to exceed 30 hours per week.
• Candidates with daytime weekend availability are required. Hours an employee receives depend on availability and can vary with the season.
• Must be at least 18 years of age or older.
• Previous call center and/or customer service experience highly preferred.
• Proficiency in Microsoft Suite preferred.
• Display excellent customer service skills that support the Zoo’s INSPIRING visitor experience philosophy.
• Employment is contingent upon passing a post‑offer, pre‑employment drug screen and background check.
• Other administrative and/or creative duties as assigned.
• Must be able to lift 30 lbs.

• Typically, there are two parties per day on Saturdays and Sundays. Timing may vary depending on the day, but shifts will usually be about 6 hours long with a 30‑minute break in the middle.
• The number of parties per day may vary depending on booking.
• Shifts can be split if needed.
• Weekend availability required.
• Position will begin after January 1st.