Key Holder

Join to apply for the Key Holder- FT role at Pet People
.

At Pet People, we are passionate about high‑quality, natural, wholesome, and nutritious pet foods and treats. We are the go‑to local pet retail supply store for the communities we serve, educating our customers on the benefits of our products and delivering an experience that builds long‑term relationships.

• Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and stay current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction, including carry‑out service.
• Handle escalated customer‑service issues as they arise, determine resolution or escalation, and communicate all issues and resolutions to the Store Manager.
• Plan, assign, direct, and complete work during shift, ensuring accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with Pet People policies/procedures and applicable laws.
• Celebrate successes.

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi‑task and work in a fast‑paced, multiple‑priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Competitive compensation and benefits package, including medical, dental, vision, disability, and life insurance, company‑matched retirement savings plan, paid time off, and a generous associate discount.

Entry level

Full‑time

Sales and Business Development | Retail

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