Software Solutions Specialist

Software Solutions Specialist – Prosource

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020‑2025. The list is based on employee feedback gathered through a third‑party survey administered by employee engagement technology partner Energage, LLC.

The Software Solutions Specialist is a critical front‑line sales role dedicated to driving solutions revenue across all Prosource markets. This role partners daily with outside sales reps to uncover, scope, position, and close sales opportunities involving a comprehensive solution stack including print management, cloud print management, document management, workflow automation, cloud faxing, translation services, and scanners.

As the subject matter expert and primary sales resource for all MFP‑centric and adjacent solutions, the Specialist responds to constant requests from the sales team for support in scoping, quoting, strategizing, and troubleshooting opportunities. The role also drives internal sales training, ensuring every rep is equipped to identify and position these solutions effectively.

Carrying an individual sales quota tied to solutions revenue, this position demands strong sales execution, relentless prospecting within both new and existing accounts, and a proactive approach to growing Prosource’s market share. It works hand in hand with the Solutions Implementation Manager, who manages solution implementation and ongoing support, to jointly ensure the success of the solutions business under the VP of Sales.

• Partner daily with sales reps to identify, qualify, and secure solutions business, both within Prosource’s existing customer base and with net‑new prospects.
• Attend customer discovery meetings and on‑site assessments to uncover needs and design tailored solutions that deliver measurable ROI.
• Prospect within current accounts to introduce under‑utilized or complementary solutions, growing market share and account stickiness.
• Develop detailed proposals, configurations, and pricing to win competitive deals.
• Serve as the go‑to solutions Subject Matter Expert for all sales reps across all markets, answering product questions, assisting with deal strategy, and helping navigate technical positioning.
• Conduct ongoing training sessions, workshops, and one‑on‑one coaching to elevate the team’s comfort and skill in selling solutions such as print management, cloud faxing, scanning, and document management.
• Provide timely tools, collateral, and knowledge to enable the sales team to position solutions with confidence.

• Maintain expert‑level knowledge of Prosource’s solutions portfolio, staying current through direct engagement with OEMs and manufacturers.
• Evaluate new offerings and make recommendations to expand or streamline the portfolio based on market trends and customer demand, supporting the rollout of innovative solutions.
• Build and sustain strong vendor relationships to ensure Prosource has the training, technical backing, and market programs needed to stay competitive.

• Work integrally with the Solutions Implementation Manager to ensure that what is sold is implemented flawlessly, jointly owning both customer success and satisfaction.
• Participate in internal strategy sessions and forecast reviews with the VP of Sales and sales leadership to align activities with broader company goals.

• Meet or exceed an individual sales quota specifically tied to solutions revenue, holding direct accountability for driving growth across the full solutions stack.

• Maintain deep expertise in the entire solutions suite:
  • Print Management:
    Papercut MF, Papercut HIVE, MyQ, YSoft, and others
  • eFax:
    Westfax, eGoldfax, Etherfax, and more
  • Scanning & Document Management:
    Square9 and related scanning solutions
• Stay ahead of industry trends, competitive shifts, and evolving technologies to ensure Prosource remains a thought leader and trusted advisor to customers.

• Engage…