Outbound Sales Specialist - Cincinnati, OH

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, Internet, and video products through outbound dialing. The agent must be self‑motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast‑paced environment, display exceptional customer service, and consistently meet sales goals.

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell.
  • Initiate and obtain sales through lead lists while meeting productivity metrics.
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber.
  • Effectively multi‑task between account management, providing feedback to customers, offering solutions, discussing product options, and generating service through multiple ordering systems.
  • Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing.
• Place orders for new service and/or changes to existing service through multiple internal ordering systems.
• Maintain, track, change, and input leads through
• Take direction from upper management and complete administrative duties.
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program.

• Four years of high school or equivalent.

• 0 to 2 years of experience.
• Prior experience in sales or marketing highly preferred.
• Prior experience in telecommunications preferred.
• Prior experience in a call center preferred.
• Strong organizational and time management skills preferred.

• Excellent oral, written, and interpersonal communication skills necessary.
• Knowledge of Microsoft programs and applications.
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals.
• Proficient problem‑solving and analytical skills.
• Demonstrated success working in a sales environment.

No supervisory responsibility.