Customer Development Manager

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities3>

Role Reports To

Director, Kroger

North America, United States, Ohio, Cincinnati

Hybrid

The Manager, Customer Development (CDM) is the key representative responsible for the customer relationship. The CDM has direct selling responsibility and is accountable for achieving shipment goals and consumption sales objectives by handling an assigned product group(s) at a customer team. The CDM develops and executes customer‑specific business plans that support and are aligned to customer and marketing strategies. This role owns key priorities to track progress and adjusts the plan as needed to deliver results.

The CDM runs a trade promotional budget for efficient ROI and ensures internal/external alignment, while growing and maintaining relationships with key partners.

• Developing and executing business plans to deliver sales results, including improved volume potential, increased merchandising effectiveness, growth of product group(s), and brand share.
• Leading annual business planning process within assigned account(s).
• The CDM uses business analytics to influence customer and company decision making at top‑to‑top levels; utilizing internal/customer business systems to develop and improve plans (i.e., LYNX).
• Regularly reconcile payments and update promotional plans to remain within budget.
• Serve as “voice of customer” to the company to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution.
• Influencing across the organization to ensure full alignment to the customer/company business plan and drive long‑term business objectives.
• Manage trade spend to stay within budget and to improve ROI; create, establish and/or run customer‑specific scorecards to monitor sales progress and identify and close sales gaps.
• Responsibility for accurate forecasting of monthly sales by franchise and/or brand and special packs/displays.

• A minimum bachelor’s degree is required.
• A minimum of 5 years of experience in a consumer package goods environment in sales, sales analytics, category management, shopper marketing/insights, or related field required.
• Ability to prioritize and to effectively lead multiple projects/initiatives.
• Ability to interpret and communicate sophisticated business data.
• Ability to handle conflict and negotiate successfully.
• Strong interpersonal skills and ability to build relationships.
• Strong digital literacy and ability to utilize tools like MS Office Suite applications, sales database, and web applications is required.
• Up to 25% travel required.

• Prior sales experience is preferred.
• Experience working with IRI/Nielsen preferred.
• Experience working on a platinum customer or national account preferred.
• Strong analytical background, and/or category management experience preferred.

Annual base salary for new hires in this position ranges: $ - $.

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.