Inside Sales Representative; On-Site

Rowling Homes is a fast-growing real estate investment company serving the Greater Cincinnati area. We specialize in acquiring off-market properties and renovating them ourselves or connecting them with the investors and buyers best positioned to bring them back to life. As a tight-knit, results-oriented team, we focus on creating win-win outcomes for sellers and buyers guided by our core values of Drive, Integrity, Accountability, Continuous Improvement, and Teamwork.

Our mission is to become the most trusted off-market home buyer in the country.

This is a full-time, on-site position for an Inside Sales Representative located in Cincinnati, OH. The Inside Sales Representative is the first voice a homeowner hears from Rowling Homes. You will own the front end of our acquisitions pipeline: answering inbound calls from motivated sellers, working outbound leads generated by our marketing, qualifying each opportunity, and setting appointments for our Home Buying Specialists.

Day-to-day tasks include making high volumes of calls and texts, building rapport with homeowners facing situations like foreclosure, probate, inherited property, tired-landlord fatigue, or costly repairs; asking the right questions to understand motivation, timeline, and condition; nurturing leads that are not ready yet with consistent follow-up; and keeping our CRM accurate and up to date from first contact through appointment set.

Success in this role comes from being on the phone every day, treating every lead like it matters, and having the grit to turn a "not right now" into an appointment three months later. This is a true career launchpad: top performers here have a clear path into Home Buying Specialist and Disposition Manager roles with high six-figure earning potential.

Answer inbound seller calls and work outbound leads with speed-to-lead urgency, consistently hitting daily call, contact, and appointment targets

Qualify motivated-seller leads by uncovering motivation, timeline, property condition, and price expectations

Set and confirm quality appointments for the Home Buying Specialists, and hand off complete, accurate notes

Build a long-term follow-up pipeline through calls, texts, and email, nurturing leads until they are ready to sell

Enter, update, and maintain CRM information on every lead, prospect, and opportunity, with no lead left behind

Deliver a respectful, no-pressure experience that reflects our core values and earns homeowners’ trust

Participate in daily huddles, live call reviews, and script practice to sharpen skills and share what is working

Track and report on personal KPIs and contribute ideas to improve conversion across the team

Extremely strong phone skills, with the ability to build rapport quickly, handle objections, and set appointments over the phone; prior inside sales, call center, or appointment-setting experience is a plus but not required

Proven track record of hitting goals in sales, customer service, or another competitive, metrics-driven environment (required)

Excellent verbal and written communication skills, with the empathy to talk with homeowners in difficult situations and the confidence to ask for the appointment

Strong organizational and multitasking skills to manage a high volume of leads, follow-ups, and deadlines without dropping the ball

Comfort with technology, including CRM tools (ideally Salesforce), texting and dialer platforms, and Google Suite and/or MS Office

A competitive, coachable, results-driven mindset, a self-managed "go-getter" who embraces feedback, thinks like an owner, and hates losing

Real estate knowledge, or the hunger to build it fast; you will learn how off-market deals work from the inside

Ability to…