Inside Sales Representive

Qualified Staffing is seeking an experienced, motivated, and customer-focused Inside Sales Representative for a client in the commercial truck equipment and upfitting industry.

This position is responsible for generating new business opportunities, managing inbound and outbound leads, qualifying prospective customers, and scheduling appointments for the outside sales team. The Inside Sales Representative will serve as an initial point of contact for prospective customers, helping identify their equipment needs while ensuring timely follow-up and accurate lead management.

The ideal candidate is organized, proactive, results-driven, and comfortable communicating with commercial truck equipment buyers, including small business owners, fleet operators, and municipalities.

• Respond promptly to inbound phone calls, emails, website inquiries, and digital leads related to commercial truck equipment and upfits.

• Conduct outbound calls to prospective customers, previous customers, and leads generated through marketing campaigns.

• Research and identify new business opportunities through customer databases, Gov Spend, UCC filings, and other lead-generation resources.

• Utilize the RM system to identify inactive customers, previous prospects, and potential opportunities for reengagement.

• Qualify customer needs, including truck type, body requirements, intended application, usage, budget, and purchasing timeline.

• Maintain accurate and detailed records of all customer interactions and follow-up activities.

• Schedule qualified appointments for outside sales representatives.

• Confirm appointments and ensure customers have the necessary information before meeting with the sales team.

• Communicate customer requirements, expectations, and potential opportunities to sales representatives.

• Coordinate follow-up communications before and after customer appointments.

• Help move qualified opportunities through the sales process by maintaining consistent customer engagement.

• Maintain organized, accurate, and up-to-date customer and prospect records in the RM system.

• Track lead sources, customer communications, follow-up activities, and appointment outcomes.

• Conduct customer satisfaction calls and post-sale follow-ups.

• Assist with reporting on lead generation, appointment setting, conversion rates, and other sales performance metrics.

• Identify opportunities to improve lead management processes and overall sales effectiveness.

• Deliver professional, courteous, and responsive customer service.

• Answer general questions regarding truck bodies, equipment options, upfitting processes, and estimated lead times.

• Address customer questions and concerns, escalating more complex matters when appropriate.

• Build positive relationships with prospective and existing customers.

• Represent the company professionally and contribute to a positive customer experience.

• High school diploma or equivalent.

• Minimum of 3 years of experience in inside sales, business development, BDC, call center, or customer service.

• Strong verbal and written communication skills, with a professional and confident phone presence.

• Demonstrated ability to manage multiple leads, priorities, and customer interactions.

• Experience using CRM systems and maintaining accurate customer records.

• Basic computer proficiency, including email, data entry, and Microsoft Office applications.

• Strong organizational skills, attention to detail, and consistent follow-through.

• Experience in automotive, commercial truck equipment, fleet sales, or a related…