Account Manager

Location: Cincinnati, Ohio, United States

Department: Locations

Workplace:

Employment Type: full

You're not just someone who checks the boxes, you're the kind of person who spots the problem before the client says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage Linked In to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

• 3-5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors - you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization - you own your outcomes.
• High school diploma required;
  Bachelor's degree preferred.
  
  Valid driver's license, clean record, and the flexibility to visit clients throughout the Dayton area.

We're not just in the building maintenance business - we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included - a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership - your voice matters.
• Real room to advance

City Wide is an Equal Opportunity Employer.