Inside Sales Representative

Director, Premium Hospitality & Business Development

Members of the Inside Sales Team will support FC Cincinnati’s outbound ticket sales efforts while helping grow our dedicated fan base through exceptional customer service and consistent, solution-based communication. Inside Sales Representatives will focus primarily on generating group-ticket revenue and building the Orange & Blue Reserve waitlist while connecting prospective buyers with ticketing options that meet their individual or organizational needs.

The Inside Sales Program is a six-month developmental opportunity designed to prepare aspiring sales professionals for future careers in the sports industry. Representatives will gain hands‑on experience, receive ongoing coaching, and develop the skills necessary to compete for future full‑time opportunities across New Business, Groups, Premium, Membership Services, and other areas within FC Cincinnati.

Representatives will be responsible for consistent prospecting, developing a pipeline and book of business, and achieving measurable individual and team goals related to group‑ticket revenue and Orange & Blue Reserve growth. We are looking for coachable, motivated self‑starters who bring an unwavering positive attitude, embrace feedback, and are eager to grow personally and professionally in a competitive, results‑driven environment.

At the conclusion of the program, participants may be considered for available full‑time positions within FC Cincinnati based on performance, business needs, and organizational openings. However, continued employment beyond the program term is not guaranteed, as the position is designed to conclude after six months and before the next Inside Sales class begins.

• Employment Type:
  
  Temporary, part‑time position with an anticipated six‑month term.
• Compensation: $17.00 per hour. Commission Eligible.
• Schedule:
  
  28 hours per week, with scheduling based on business needs.
• Game Day Expectations:
  Must be available to work select evenings, weekends, and holidays, including FC Cincinnati home matches. Weekend game‑day hours may be included as part of the 28‑hour workweek.
• Benefits:
  This position is not eligible for employee benefits.

• Achieve all daily, weekly, and monthly activity goals. Inside Sales Representatives are expected to lead the Ticket Sales and Service department in outbound prospecting efforts and will be required to consistently make 100+ outbound calls per day, in addition to email and other sales outreach activity.
• Maintain the hierarchy of our three ticket department pillars:
  Attitude, Effort, and Results.
• Generate new business revenue through proactive outbound sales efforts focused on group‑ticket sales and Orange & Blue Reserve waitlist growth.
• Sell FC Cincinnati's full menu of ticket products, including, but not limited to, group tickets, Orange & Blue Reserve memberships, season tickets, partial plans, premium hospitality products, and single‑match inventory.
• Manage all prospect and client interactions through Salesforce and other CRM platforms, ensuring accurate documentation and adherence to departmental policies and procedures.
• Build relationships with prospective customers through high‑volume outbound communication efforts and strengthen those relationships through virtual and in‑person appointments.
• Assist with sales and service efforts that lead to the acquisition, retention, renewal, and upselling of clients.
• Assist event staff during matches and special events with customer service, ticket fulfillment, operations, and other game‑day responsibilities.
• Responsible for meeting or exceeding individual and team performance, activity, and developmental goals.
• Attend networking events, club events, and community functions…