Dock and Door Technician

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

• Troubleshoot, diagnose, service, repair and install dock and door equipment.
• Perform all assigned planned maintenance on customer dock and door equipment.
• Welding.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

• Less than 2 years related experience
• High school diploma or equivalent
• Valid driver's license, good driving record, and ability to safely operate lift trucks.

• Technical school graduate preferred.
• Mechanical and electrical aptitude.
• Welding experience.
• Good written and verbal communication and customer care skills.
• Read and understand hydraulic and electrical schematics
• Familiar with tools and equipment such as common hand.

JOB PURPOSE AND OBJECTIVES
Drive to customer locations and install, service, and repair dock equipment and other industrial building accessories.
This position reports to the Branch Manager, Field Service Manager, Service Manager.

PERCENTAGE OF TIME KEY TASKS
55-70% Dock and Door Installation / Repair

• Communicate daily with dispatcher to determine work schedule.
• Travel to customer locations.
• Troubleshoot, diagnose, repair, and install all types of dock and door equipment.
• Confer with customer on problems and issues.
• Perform safety and operational tests.
• Quote repair costs & complete repair paperwork.

25-35% Planned Maintenance

• Service and maintain dock and door equipment.
• Perform safety and operational tests.
• Schedule and coordinate service in accordance with daily repair schedule.

00-05% Service Van and Inventory Maintenance

• Perform minor repairs to the van such as replacing windshield wipers.
• Service the van by having the oil changed, tire pressure checked, etc.
• Pick up parts and replenish van’s inventory.
• Maintain accurate van parts inventory levels in compliance with Branch Guidelines.
• Maintain Safety Equipment supplied with van.

• Less than 2 years related experience
• High school diploma or equivalent
• Extensive travel (over 20%)
• Occasional overnight stays (0-5%)
• Job may require employee to operate a non-CDL, DOT-regulated vehicle and complete an MVR and driver qualification file. In this case, additional documentation will need to be completed, must be 21 years old, and employee will be required to pass a DOT Physical.
• A valid driver’s license is required

• Good mechanical aptitude and good knowledge of electrical/ electronic systems, and hydraulics.
• Read and understand hydraulic and electrical schematics.
• Perform Mig, Tig,…