Social Services Worker ; Career Coach

Social Services Worker 3 (Career Coach) (4623-12)

Hamilton County, Ohio

• 11 Paid Holidays
• 40 hours of vacation to begin immediately, accruing Sick Time, Earned Personal Days, and Paid Parental Leave
• Ohio Public Employee Retirement System with 14% Employer Contribution and a defined benefit option
• Medical, HRA, Dental, Vision, Employer‑Paid Life Insurance, Long‑Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On‑Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, and expansive Behavioral and Mental Health Resources
• Highly competitive employee benefits package

December 22, 2025

Ohio Means Jobs, 1916 Central Parkway, Cincinnati, OH 45202

Full‑Time – 40 hours weekly. Potential for hybrid remote work schedule.

$20.60

Applicants for positions with Hamilton County Job and Family Services are subject to background screening. Convictions from the “Offenses that May Disqualify Candidates for Employment” list may disqualify a candidate. Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

• Associate degree or equivalent (94 quarter credit hours) with at least one 3‑hour course in interviewing, office/information technology, basic mathematics, public relations, communications and 9 credit hours in English (basic grammar, writing skills, composition)
• OR two (2) years of public contact work involving interviewing, collecting, organizing, analyzing, and interpreting complex data; or equivalent
• All candidates must demonstrate strong oral and written communication skills and strong interpersonal relations skills.

• Manage designated caseloads, providing comprehensive assistance to move individuals toward self‑sufficiency. Meet with clients via office visits, home visits, and/or work‑site visits at least once monthly to assess needs, employability, and progress toward short and long‑term goals. Match individuals to work activities, collaborate with program participants, families, case managers, employers, and service providers to address barriers, develop Individual Opportunity Plans, and create Self‑Sufficiency contracts.
  
  Provide crisis intervention, advocacy, mentoring, career coaching, tutoring, and credential training.
• Offer supportive services including transportation, child care, housing, financial literacy and other service referrals. Monitor and assess progress per agency policy, regulatory requirements, and best practices. Serve as an asset to clients by utilizing program resources, providing guidance, issuing referrals to community partners, and assisting with barrier removal. Amend case plans as necessary.
• Prepare reports, process work participation data, and enter information into data systems as required by policy. Use agency computers, data systems, and software. Maintain and process case records and documentation per policy; comply with federal and state standards. Cooperate with internal and external audits and QA processes.
• Interview applicants, recipients, and program participants to determine eligibility and process case changes for public assistance programs. Verify and process documentation to support requests for assistance, approve or deny applications as applicable. Explain rights, responsibilities, required actions, and available services; process ongoing case updates for TANF recipients.
• Attend meetings, trainings, and conferences to maintain up‑to‑date knowledge on agency processes, policy, provider services, resources, and best practices in workforce development and case management. Conduct trainings and presentations, solicit feedback, and represent the agency at various functions.
• Perform general clerical support functions in the Workforce Development Department: filing, sorting, and distributing mail, scheduling appointments, distributing transportation assistance, and front‑desk operation.
• Performs other related duties as assigned.