Bilingual Case Aide_JOR

Benefits

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 33 paid days off each year (11 holidays + 22 PTO)
• Healthcare benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salary and benefits including a 401(k), summer hours off (half‑day Fridays and work anniversary trips)
• Mileage reimbursement, phone allowance, student loan repayment assistance, CEU’s and ongoing trainings/education.

NYAP is dedicated to serving children, youth, and families through our programs in Prevention/Intervention, Positive Youth Development, Out‑of‑Home Placement, and Reunification/Permanency. We look for individuals ready to make a direct impact and excited to support the needs of our children, youth, and families.

• Perform all work in a manner consistent with NYAP's mission, values, and philosophies.
• Work alongside the program case management team in supporting ORR’s 7‑Day Case Management policy requirements.
• Maintain records data per ORR’s, NYAP’s, and NAR’s records‑management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record (UC Portal and NYAP’s Evolv system).
• Provide daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with searches, background checks, CA/N checks, and other various case‑management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers ("Know Your Rights" presentations and legal screenings).
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.
• Assist Program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work and be a deadline‑driven self‑starter capable of juggling multiple priorities and executing each to completion despite obstacles.
• Demonstrate ability to serve a diverse group of clients.
• Work independently and exercise a high level of confidentiality.
• Have proven experience and high comfort level operating technology and learning new software applications.
• Perform other additional responsibilities as required.

• High School Diploma; a 4‑year degree preferred.
• Understand ORR policies and procedures.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and software including word processing, spreadsheets, and database programs.
• Bilingual in English and Spanish; fluency in Spanish required.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

• Long‑term view on people expressed through compassion and support.
• Passion to be involved in high‑impact work that makes a difference.
• Drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self‑starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year.

• Entry level

• Full‑time

• Health Care Provider

• Individual and Family Services