Bilingual Return Claim Examiner

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Job Summary: The RTW Examiner will be the key contact between our clients and non‑profit partners. They will need to be motivated, results‑oriented, and responsible for identifying light duty opportunities with nonprofit organizations.

• Effectively communicate the details of our services with nonprofit organizations to help build our national network.
• Review work restrictions provided by our clients and coordinate job offers with our network of nonprofit organizations.
• Follow client service instructions for identifying light duty opportunities.
• Effectively communicate the details of the program with case managers, employers, attorneys, and injured workers.
• Maintain detailed and accurate records.
• Prepare documentation outlining job offer details.
• Have an understanding of employment labor issues as they relate to state jurisdiction, laws, and regulations.
• Problem‑solve and communicate effectively regarding client issues.
• Provide outstanding customer service to our clients, injured workers, and non‑profit organizations.
• Prepare client and company reports.
• Sell and market our business to prospects and nonprofit organizations.

Education and Experience

• Associate’s Degree or bachelor’s degree in Business, Human Resources, Communications, or other related field preferred.

• Bilingual and able to communicate (verbal and written) in English and Spanish.
• 1‑year prior customer support experience.
• Workers’ compensation experience preferred but not required.
• Strong communication skills.
• Goal oriented.
• Problem solver.

• Excellent customer service and telephone skills.
• Ability to handle sensitive information and maintain a high level of confidentiality.
• Ability to type 40 WPM with accuracy; data entry skills, both accurate and efficient.
• Able to perform at high levels of efficiency in a fast‑paced production environment.
• Proficient with Microsoft Office products - Outlook, Word, Excel, PowerPoint.
• Organization, attention to detail, flexibility, and strong ability to multi‑task.
• Ability to work in a fast‑paced environment without direct supervision.
• Effectively work with others to build consensus and rapport.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Salary: $24 - $26 per hour

• Entry level

• Full‑time

• Finance and Sales

• Professional Services

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