Social Services Worker ; Career Coach

Social Services Worker 3 (Career Coach) (4623-12)

Position:
Social Services Worker 3 (Career Coach) in Hamilton County, Ohio.

Highly competitive benefits package including medical, HRA, dental, vision, employer–paid life insurance, long–term disability, tuition reimbursement, public service loan forgiveness eligibility, commuter stipend (or free on–site parking), wellness incentives, employee assistance program, access to free medical and prescription coverage through Marathon Health, behavioral and mental health resources, and more.

Paid Time Off
: 11 paid holidays, 40 hours of vacation immediately, accruing sick time, earned personal days, and paid parental leave. Ohio Public Employee Retirement System with 14% employer contribution and a defined benefit option.

December 22, 2025

Ohio Means Jobs, 1916 Central Parkway, Cincinnati, OH 45202

Full‑time, 40 hours weekly; potential for hybrid remote work schedule.

$20.60

Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document “Offenses that May Disqualify Candidates for Employment.” Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

• Associate degree (at least 94 quarter credit hours) with at least 3 hours in each of interviewing, office/information technology, basic mathematics, public relations, communications, and 9 credit hours in English covering basic grammar, writing skills, and composition.
• OR two (2) years of public contact work involving interviewing and collecting, organizing, analyzing, and interpreting complex data; or equivalent.
• All candidates must demonstrate strong oral and written communication skills and strong interpersonal relation skills.

• Manage designated caseloads, providing comprehensive assistance to move individuals toward self‑sufficiency. Meet with clients via office visits, home visits and/or work site visits at least once monthly to assess needs, employability, and monitor progress. Match individuals to appropriate work activities and collaborate with program participants, families, case managers, employers, and service providers to address barriers, develop Individual Opportunity Plans, and create Self‑Sufficiency contracts.
• Provide crisis intervention, advocacy, mentoring, career coaching, tutoring, credential training, and other supportive services including transportation, child care, housing, financial literacy and service referrals.
• Monitor and assess progress per agency policy, regulatory requirements, and best practices; serve as an asset to clients by utilizing program resources, providing guidance, issuing referrals, and assisting with barrier removal. Amend case plans as necessary.
• Prepare reports, process work participation data, and enter information into data systems as required. Use agency computers, data systems, and software; maintain and process case records, data, and supportive material; comply with federal and state standards for documentation; cooperate with audits and quality assurance processes.
• Interview applicants, recipients, and program participants to determine eligibility and process case changes for public assistance programs; verify and process all documentation; explain rights and responsibilities; prepare for and attend state hearings as required.
• Attend meetings, trainings, and conferences to maintain current knowledge on agency processes, policy, provider services, resources, and best practices. Conduct trainings, solicit feedback, represent the agency. Perform general clerical support tasks (filing, sorting mail, scheduling appointments, distributing transportation assistance, front‑desk operation).
• Perform other related duties as assigned.

• Knowledge of counseling, case management, interviewing, psychology/human behavior, sociology or social work; agency and…