Care Manager

The Care Manager creates the alignment that allows the village surrounding each young person to work as one connected team. While Relationship Coaches focus on developing the young person, the Care Manager develops the network around them, bringing caregivers, schools, providers, employers, community organizations, and natural supports together around shared goals, clear roles, and coordinated action.

Responsibilities:

• Build trusted relationships with young people, coaches, caregivers, schools, providers, employers, community partners, and natural supports.
• Create shared understanding of each young person’s goals, developmental priorities, barriers, next steps, and measures of success.
• Develop and continuously refine collaborative developmental plans with meaningful youth participation.
• Establish initiative-taking communication rhythms that create clarity, accountability, shared ownership, and action.
• Coordinate services, opportunities, resources, and transitions so young people experience one connected developmental journey.
• Navigate partnerships across healthcare, education, child welfare, employment, housing, behavioral health, transportation, and community organizations.
• Anticipate barriers before they become crises and mobilize the people and resources needed to maintain momentum.
• Help stakeholders understand how their role reinforces coaching and advances youth development.
• Use documentation, outcomes, data, and stakeholder feedback to improve individual coordination and organizational systems.
• Support young people in increasingly understanding, influencing, and leading conversations about their own future.

Requirements:

• Experience coordinating multiple stakeholders and building collaborative partnerships without relying on formal authority.
• A systems-oriented approach and the ability to see how people, services, and opportunities can work together.
• Strong facilitation and communication skills, including the ability to navigate honest or difficult conversations.
• A demonstrated commitment to keeping young people at the center of planning and decision-making.
• The ability to balance empathy with accountability and bring calm, clarity, and follow-through to complex situations.
• Strong organization, responsiveness, documentation, and continuous-improvement practices.
• An initiative-taking mindset with the ability to anticipate needs, reduce service gaps, and coordinate smooth transitions.
• A belief that coordination is an act of care and that young people should not carry the burden of coordinating the adults and organizations designed to support them.
• Strong judgment and decision-making, with comfort navigating ambiguity.
• Care coordination and planning, paired with relationship-building and the ability to direct action.
• Ability to collaborate and lead across teams.

What success looks like:

• Young people understand their developmental goals, actively participate in planning, navigate transitions with confidence, and experience fewer service gaps.
• Caregivers, coaches, providers, schools, and partners share priorities, understand their roles, communicate proactively, and respond quickly to changing needs.
• Coaches can spend more time developing young people because coordination is functioning effectively.
• The village reinforces shared developmental goals instead of creating competing plans or fragmented interventions.
• Community partners experience Found…