Dispatch Coordinator NEMT

Dispatch Coordinator NEMT –
Medacare Transportation Inc

The Dispatch Coordinator serves as the liaison between dispatch and Russian speaking drivers, ensuring efficient communication and operation of Meda Care’s transportation services.

To perform this job successfully, the individual must:

• Hold a high school diploma or GED.
• Communicate clearly written and orally with agencies and clients.
• Apply basic mathematical concepts to practical situations.
• Proficient in personal computer skills: email, record keeping, database activity, word processing, spreadsheets; average knowledge of Microsoft Office.

• Work quality – consistent achievement of desired outcomes with minimal errors.
• Attendance – reliable presence at scheduled work times.
• Communication – clarity and effectiveness in oral and written exchanges.
• Attention to detail, speed and accuracy on data entry.
• Team orientation, multitasking, and time‑management.
• Willingness to learn new skills and technology.
• Ability to work unsupervised and maintain interpersonal relationships.
• Customer service and project management skills.

• Daily communication with drivers, dispatch, partner agencies, and call center.
• Maintain and update school trip information for agencies such as Mt Healthy, DPCR, Norwood, Assured Transportation, ACCEL.
• Identify patterns of no‑shows and notify corresponding agencies.
• Communicate with customers to reduce no‑shows.
• Retrieve customer information and resolve logistical problems.
• Enter vehicle work orders into Fleetio.
• Run required reports.
• Coordinate with Dispatch on vehicle maintenance schedules.
• Answer calls during short staffing.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• At least two years of customer service experience.
• Basic computer literacy in Word and Excel.
• Knowledge of scanners, fax, and photocopy machines.
• Valid driver’s license with good driving record.

• Full‑time position, 40‑hour work week (Mon‑Fri).
• Year‑round work.

10490 Taconic Terrace, Cincinnati, OH 45215

No

Meda Care Transportation Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. Meda Care considers qualified candidates with a criminal history in a manner consistent with applicable local, state, and federal law.