Third Shift Supervisor​/Dispatcher

Position

Third Shift Supervisor/Dispatcher

Operations Manager

Relay Express is a 24/7 Logistical Solutions Provider headquartered in Fairfield, Ohio.

Friday, Saturday, and Sunday 20:00-08:00; 30 hours weekly; full‑time salary.

• Understand all Relay Express Large Vehicle service types and customer‑specific SOPs.
• Build strong geographic and operational knowledge of service markets and driver fleets.
• Monitor fleet capacity in real time to anticipate needs before orders are placed.
• Conduct driver pre‑check calls two hours before report time to confirm availability and understanding of assignments.
• Assign orders to the most qualified contractor based on driver readiness and market requirements.
• Proactively track all drivers using GPS and dispatch software to ensure on‑time pickups and deliveries.
• Log all critical delivery details in real time (arrival/departure times, BOL numbers, freight counts, PODs, etc.).
• Maintain open communication with Branch Managers to align dispatch operations with IC capacity and performance targets.
• Promote safety by ensuring ELD and FMCSR compliance.
• Uphold Relay Express’ Social Covenant, fostering a respectful and compassionate workplace.
• Pick parts for outgoing orders while adhering to specific requirements (quantities, names, part numbers, serials, return packs, etc.).
• Represent the company professionally in appearance, conduct, and communication.
• Maintain professional attire, language, and business demeanor in all dealings with customers, employees, and vendors.

• Experience in fast‑paced dispatch, customer service, or phone centers.
• Ability to multi‑task through phone communications and real‑time software‑based tracking and dispatch systems.
• Strong computer skills including Microsoft Office proficiency and the ability to become an expert on the company’s dispatch platform.
• Desire to work independently and proactively to support the overall team dispatch operations goals.
• Strong communication skills and the ability to develop positive relationships with the driver fleet.
• Professional image and communication skills.
• Ability to adapt to changing customer needs and driver availability.
• Ability to manage multiple factors in a high‑stress environment.
• Ability to work a flexible schedule, with the understanding that additional time may be required as demand dictates.

• Medical Benefits after 60 days (Premium pd at 75%).
• Optional Dental and Vision Insurance after 60 days.
• 401(k) Profit Share with company match after 1 year.
• Paid time‑off.