Demo & RMA Specialist

Demo & Rma Specialist

Make sure every piece of gear is ready for its moment in the spotlight

Location:

Cincinnati, OH
- Department:
Operations - FLSA Status:
Non-Exempt

- Reports To:

Warehouse Manager

Before a moving light hits its mark on stage, it passes through the hands of our Demo & Rma team. At Act Entertainment, we're passionate about the live experience and the sense of community it creates at concerts, theatres, theme parks, houses of worship, and beyond. We're looking for an organized, hands-on Demo & Rma Specialist to keep our demo equipment and returns moving smoothly — tested, tracked, and ready to perform.

If you're detail-obsessed, love keeping things organized, and want your work to directly support the gear behind unforgettable shows, this role is for you.

• Prepare shipments — pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.
• Be the bridge between teams — coordinate activities between the warehouse and service departments.
• Keep meticulous records — document items shipped and verify identifying information, quantity, and condition.
• Process incoming orders — inspect item condition, compare counts to purchase orders and packing lists, and document any discrepancies.
• Conduct inventory cycle counts and replenish items as needed.
• Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.
• Perform quality checks against specification sheets.
• Generate purchase orders for marketing vendors and intercompany shipments.
• Use demo tracking software (Track It) and internal inventory software (Microsoft AX) to keep everything organized.
• Provide team support and pitch in wherever needed.
• Test and prepare demo equipment so it's always show-ready.

• High school diploma or equivalent.
• At least two years of warehouse work experience.
• Previous quality control experience a plus.
• Basic knowledge of moving lights is a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A basic understanding of — or the ability to quickly learn — company product codes and terminology.
• A thorough understanding of warehouse policies and procedures.
• Strong planning and organizational skills.
• Strong adherence to safety standards.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Good analytical skills and sound judgment when it comes to inventory.
• Ability to work quickly and efficiently
• Ability to adapt to changing needs quickly and effectively, while maintaining positive composure.

We're a company built on values that make work meaningful and fun:

• Deliver legendary service — we create "wow" moments for every customer, every time.
• Do the right thing, always — integrity guides every decision we make.
• Practice blameless problem-solving — we focus on solutions and get smarter with every challenge.
• Embrace change and growth — we stay curious, flexible, and open to new possibilities.
• Be positive & keep things fun — we work hard, laugh often, and spread good energy.

Ready to help power the show? Apply today and join the Act Entertainment team!

Act Entertainment is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Physical demands and work environment:

• Frequently required to stand.
• Ability to move around the warehouse
• Must be able to lift up to 25 pounds at a time.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

• Deliver Legendary Service: It's all about the experience. With every experience,…