Warehouse Specialist-CVG-Bilingual Mandarin

Job Title:
Warehouse Specialist

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* Key Responsibilities:

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• Assist operations of DSPs and warehouse staffs, ensuring compliance with company standards.
• Support and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Participate in daily control meetings and performance reviews.
• Recruit qualified DSPs/Staffing Agencies and provide onboarding.
• Design training to improve service quality.
• Manage in-house and outsourced vehicle resources.
• Continuously optimize collection models and processes.
• oordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

• Fluent in both Chinese and English (written & spoken).
• Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
• Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
• Able to multitask under pressure while maintaining professionalism.
• Comfortable with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.

Compensation

• $20–25/hour + 1.5
  * OT + Monthly Bonus

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and Vision Insurance