Customer Account Coordinator

Customer Account Coordinator

Company: Georgia-Pacific LLC

Location: Onsite in Circleville, Ohio

Schedule: Monday – Friday | 8 AM – 5 PM EST | On‑call may be required based on customer demands

Georgia‑Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH. Whether you come from industrial sales support, logistics, manufacturing, or another customer‑focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
• Track and reconcile order-related information, supporting light billing and payment tracking functions.
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.

• 2+ years of customer service in a fast‑paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
• Strong communication skills and the ability to build relationships across departments and with customers.
• Highly organized and detail‑oriented, especially in managing data and account accuracy.
• Willingness to work on‑site with occasional travel (up to 10 %) as needed.

• Strong Excel skills (data entry, basic formulas, spreadsheet organization).
• Experience in order management, inventory coordination, or accounting‑related administrative work.
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
• Previous experience managing customer accounts and collaborating with sales, shipping, or production.
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability insurance, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and may vary by geographic region. For specific eligibility information, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: