Bank Teller: Layanan Nasabah & Transaksi Keuangan

Our client, a leading telecommunications provider, is seeking an enthusiastic Customer Service Representative to join their team in Tasikmalaya, West Java, . This role is central to providing exceptional support to customers regarding their services, billing, and technical inquiries. The ideal candidate is a patient communicator with a problem‑solving mindset and a commitment to customer satisfaction. You will be the voice of the company, ensuring every interaction is positive and productive.

This is an on‑site position, fostering teamwork and providing immediate support within the vibrant community of Tasikmalaya, West Java, .

Our client, a leading telecommunications provider, is seeking an enthusiastic Customer Service Representative to join their team in Tasikmalaya, West Java, . This role is central to providing exceptional support to customers regarding their services, billing, and technical inquiries. The ideal candidate is a patient communicator with a problem‑solving mindset and a commitment to customer satisfaction. You will be the voice of the company, ensuring every interaction is positive and productive.

This is an on‑site position, fostering teamwork and providing immediate support within the vibrant community of Tasikmalaya, West Java, .

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide information about products, services, and billing.
• Troubleshoot common technical issues related to telecommunications services.
• Process service requests, changes, and cancellations.
• Resolve customer complaints and issues, aiming for first‑call resolution.
• Document all customer interactions accurately in the CRM system.
• Adhere to company policies and procedures.
• Achieve individual and team performance targets.

• Previous experience in customer service or a call center environment is preferred.
• Excellent communication and active listening skills in Bahasa Indonesia.
• Basic English proficiency is an advantage.
• Strong interpersonal and problem‑solving skills.
• Ability to work in a fast‑paced, target‑driven environment.
• Familiarity with telecommunications services is a plus.
• Must be willing to work on‑site in Tasikmalaya, West Java, .
• High school diploma or equivalent.

• Our client offers a competitive salary of Rp per annum
  , along with health benefits, paid training, opportunities for career progression within the company, and paid time off. You will join a dedicated team in Tasikmalaya, West Java, , contributing to a company that values its employees and customers. This role provides a stable career path in the essential telecommunications sector.