Store Supervisor: Lead, Train & Elevate Sales

About the Role Our client is seeking a dedicated and customer-centric Retail Store Supervisor to oversee daily operations and lead a team in Tasikmalaya, West Java . This role is pivotal in ensuring an exceptional customer shopping experience, driving sales performance, and maintaining store standards. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of retail best practices.

You will be responsible for motivating your team, resolving customer issues, and contributing to the overall success of the store, with a flexible hybrid work model that combines in-store leadership with potential remote administrative tasks. Become a key player in enhancing the retail environment of Tasikmalaya .
Key Responsibilities

• Supervise and guide retail sales associates, providing coaching and performance feedback.
• Ensure the highest standards of customer service are consistently met and exceeded.
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory effectively, including stock replenishment and organization.
• Assist with visual merchandising to create an appealing store environment.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Drive sales initiatives and ensure targets are met or surpassed.
• Maintain store cleanliness, safety, and security standards.
• Participate in training sessions and contribute to team development.
• Coordinate with management on store performance, stock levels, and operational improvements.

Requirements

• Previous experience in a retail supervisory or team lead role.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent interpersonal and customer service skills.
• Strong understanding of retail operations and sales principles.
• Ability to balance in-store responsibilities with potential remote administrative duties as part of a hybrid model in Tasikmalaya, West Java .
• Proficiency in point-of-sale (POS) systems.
• High school diploma or equivalent; further education is a plus.
• Adaptability and willingness to work a flexible schedule, including weekends.
• A commitment to creating a positive shopping experience for every customer.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the retail sector.
• Employee discounts on products.
• A dynamic and collaborative work environment with hybrid flexibility.
• Training and development programs to enhance leadership skills.
• Direct impact on store success and customer satisfaction in Tasikmalaya .