Call Listening Administrator

About Usay Compare

Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people‑centred approach.

With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers.

We’re looking for a Call Listening Administrator to join our growing team at Usay Compare.

This is an excellent opportunity for someone with strong attention to detail and a passion for quality to play a key role in ensuring our customers receive the highest standard of advice and service. You’ll be responsible for reviewing client interactions, supporting advisor development, and helping to maintain compliance standards across the business.

• Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with customer needs
• Identifying areas for improvement in product recommendations and advisor performance
• Monitoring compliance with Financial Conduct Authority (FCA) regulations, ensuring all advice and documentation meet required standards

• Strong attention to detail
• Professionalism, integrity, and credibility
• Excellent written and verbal communication skills
• Ability to build positive working relationships
• Strong listening and analytical skills
• Sound judgement and reasoning ability
• Ability to work independently and use initiative

• A basic salary of £26,228
• 26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service
• The option to buy up to 5 additional days of annual leave
• Income protection and life assurance
• Subsidised private health insurance
• Employer pension contributions
• Enhanced maternity and paternity leave
• Corporate perks including gym discounts, cinema tickets, shopping discounts, eyecare vouchers, cycle to work scheme and financial wellbeing support
• A supportive and collaborative working environment
• Ongoing training and development opportunities

If you’re looking to develop your career in a growing and supportive business, we’d love to hear from you. Apply today.

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Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.