Heating Sales Manager

Technical Renewables Heating Sales Manager

Overview:
We offer a wide range of professional home services to a large client base throughout the Cotswolds, focusing on delivering high‑quality services and staying at the forefront of future technologies such as heat pumps, solar PV and battery storage solutions. The company has over 40 years of experience and a strong local reputation for plumbing, heating, electrical installation, kitchen and bathroom installations, and renewable technologies.

This role has three primary functions:

• Generate sales revenue in the renewables heating division and cross‑sell with other company divisions.
• Ensure the company delivers the highest quality solutions and service throughout the entire customer journey, from enquiry to project completion.
• Work with the Operations Manager to deliver all projects on budget and within customer expectations, resolving any site issues that may arise.

The successful candidate will be an enthusiastic, customer‑oriented, technically minded sales professional who is eager to grow the role, deliver top‑class customer service, design best‑possible systems, resolve issues and exceed expectations.

• Manage all heat pump, renewable heating, plumbing, installation quotations from enquiry through to project completion.
• Review and analyse project specification documents and proposed drawings provided by customers.
• Gather, record and share all information required for accurate quotations, ensuring correct filing for internal staff.
• Develop heating, domestic hot water and plumbing system designs appropriate for the building’s requirements.
• Review quotations and the sales pipeline weekly with Directors.

• Attend weekly Operations meetings with Operations Manager, Sales Managers and Purchasing Manager to discuss ongoing projects.
• Coordinate projects between customers and internal staff to the highest standard.
• Schedule works and maintain regular, high‑quality communication of project progress with the Operations Manager.
• Maintain project files and paperwork, ensuring checklists are met before project completion and passed to accounts for invoicing.
• Provide weekly Project Progress Reports.
• Assist installation engineers with site queries and technical issues, issuing variation estimates in writing.
• Manage sub‑contractors as required.
• Organise snagging to complete project sign‑off promptly.

• Track projects from acceptance to completion, attending internal and external meetings, filing site notes, and compiling a summary including project plan, key dates, responsibilities and assigned persons.
• Submit weekly Project Progress reports to Operations Manager to achieve efficiencies and high service standards.
• Compile installation handover packs with office staff.
• Resolve customer invoice queries in line with company procedures.

• Ensure best possible pricing for all quotations.
• Issue quotations to customers promptly and without grammatical errors, presented in an easy‑to‑understand format.
• Follow up quotations as per company procedures.
• Agree and review monthly sales targets with Directors.

• Present up‑to‑date analysis of all pending, ongoing and completed projects at the weekly Operations meeting.
• Attend company Quarterly Team Meetings, prepared to participate fully in continued growth.

• Attend all project commencements to ensure installers have required information and correct parts, confirm works with the customer and discuss variations.
• Respond to all customer queries in line with company procedures.
• Confirm any variation to the quotation (VO) in writing with the customer within one day.

• Keep abreast of product development and new technologies.
• Review manufacturers continually to ensure the company offers the best solutions.

• Natural customer service skills.
• Highly organised with strong administration.
• Excellent attention to detail and ability to manage a varied workload.
• Ability to develop and improve company processes.
• Work independently and as part of a team.

• Salary: £40,000 – £50,000 per year, full‑time, dependent on experience.
• Company computer and mobile phone (contactable outside business hours within reason).
• Company vehicle with fuel card.
• Continual ongoing training.
• Working hours:
  
  8:00 am – 5:00 pm, Monday – Friday.
• 20 days holidays plus bank holidays and a loyalty programme.
• Christmas to New Year shutdown.
• Company events and community activities.