Service Support Assistant

Looking for a role where no two days are the same? Want to develop valuable skills while making a real difference to local communities? We're looking for a Service Support Assistant to join our team in Witney.

This is a fantastic opportunity for someone who enjoys working with people, staying organised, and being part of a supportive team.

• Handling a variety of administrative tasks and keeping records up to date
• Responding to customer enquiries by phone, email and in person
• Processing purchase orders and invoices
• Directing enquiries to the right teams
• Supporting colleagues across different departments when needed
• Helping ensure services run smoothly and efficiently

• Has qualifications equivalent to GCSE Maths and English (or NVQ Level
  1)
• Enjoys working with people and building positive relationships
• Can manage their workload and meet deadlines
• Is adaptable and willing to learn

This role is 26 hours per week. Your hours can be arranged flexibly, but will need to follow a consistent weekly pattern Monday to Friday, such as mornings or afternoons each day.

• There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
• Full UK Driving Licence and access to a vehicle for work purposes
• BPSS Check

Closing Date:
Sunday 26th July

Interview Date:
Tuesday 4th August in our Witney/Woodgreen offices

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

Watch our new 'What is Publica' video to see why it's great to join us!

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer‑focused organisation driven by real user needs.