Operational Resilience Governance Manager

Are you ready tochart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Mid-Senior Level

The Operational Resilience Governance Manager and play a key role in shaping, coordinating and enhancing the Group's Operational Resilience Framework. This is an exciting opportunity to contribute to a strategically important capability within a growing resilience function, helping to ensure the organisation can continue to deliver critical services to clients, advisers and stakeholders in the face of disruption.

Working at the heart of the Operational Resilience and Business Continuity team, you will be responsible for maintaining and evolving governance arrangements that support the Group's resilience objectives. Acting as a central point of coordination across multiple business areas, you will bring together information, insights and activities from across the organisation to ensure resilience risks, vulnerabilities and remediation plans are effectively identified, monitored and reported

• Provide oversight and coordination of our Operational Resilience and Business Continuity systems.
• Coordinate the annual Operational Resilience Assurance programme.
• Identify and review Important Business Services and Impact Tolerances.
• Produce high-quality resilience reports for executives and committees.
• Maintain oversight of resilience risks, vulnerabilities, and remediation plans.
• Coordinate evidence for the Group Operational Resilience Self-Assessment.
• Support oversight of Material Third Parties and suppliers.
• Develop metrics and dashboards to monitor operational resilience.
• Facilitate business engagement and training activities.
• Contribute to internal forums and governance meetings.
• Support major incident preparedness and response activities.

You are an ambitious and highly motivated professional with a proven track record in Information Technology, Operational Resilience, Governance, Risk, or Business Continuity roles within a regulated environment. You combine strong technical understanding with excellent stakeholder management skills, enabling you to bridge the gap between business and technology teams while ensuring resilience requirements are understood, embedded and effectively delivered.

You thrive in collaborative environments and enjoy working with a diverse range of stakeholders, including Technology, Cyber Security, Operations, Risk, senior business leaders and third-party suppliers. You have the confidence and credibility to build trusted relationships, challenge constructively, and influence decisions that improve the resilience of critical services and processes.

With a strong understanding of operational resilience principles, you are experienced in identifying and managing technology and operational dependencies, assessing vulnerabilities, and supporting the development of frameworks, governance processes and remediation plans. You are comfortable interpreting complex information and translating it into practical recommendations that help the organisation strengthen its resilience capabilities while meeting regulatory expectations.

• Experience in governance and oversight of operational resilience frameworks.
• Proven ability to…