Partnership Accounts Specialist

Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.

This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 7 month Fixed-Term Contract

Seniority: Associate

About the role:

The Partner Remuneration Operations department is responsible for ensuring accurate and timely payments to Partners, along with providing a high level of service in managing all related queries. The department is made up of three operational teams that collectively oversee the end-to-end Partner payment process.

Two of these teams focus on processing and back-office functions, handling the logging, reconciliation, processing, and administration of Partner payments and remuneration data. The third team, Partnership Accounts, is a Partner-facing function that manages direct queries and supports Partners in understanding their payments. Together, these teams ensure that all aspects of Partner Remuneration are delivered efficiently, accurately, and in line with service standards.

As a Partnership Accounts Specialist, you'll play a key role in delivering a high-quality, Partner-focused service within the Partner Remuneration team. Working as part of a high-performing operational helpdesk, you'll support SJP Partners and FMT by managing a wide range of remuneration-related queries via phone and email, providing technical guidance on systems, reporting, payments and Partner qualification metrics.

• Building an understanding of Partner Remuneration across all products types with in-depth knowledge of associated Partner Benefits that impact overall Partner Remuneration.
• Building and managing relationships with key stakeholders across the business and Partnership, to ensure delivery of consistently high levels of service.
• Preparing and hosting presentations to Partners and FMT on all aspects of Partner Operations.
• Working autonomously, managing own workload alongside various other priorities.
• Allocating admin tasks as appropriate into the team and manage timescales accordingly.
• Managing a wide range of queries via e-mail and telephone as part of a team who are responsible for handling all inbound calls and emails from the Partnership and FMT.
• Supporting with training and identify and raise knowledge and training gaps.

We're looking for a confident and curious problem solver who enjoys building relationships and delivering excellent service. You'll be comfortable handling complex queries, working with a variety of stakeholders and taking ownership to investigate issues and deliver the right outcome, whilst continuously developing your technical knowledge.

• Strong communication skills, with the ability to explain complex information in a clear and simple way.
• Proven experience building effective relationships and managing a variety of stakeholders.
• Analytical and investigative mindset, with strong problem-solving skills and attention to detail.
• Excellent organisational skills with the ability to manage multiple priorities and work autonomously.
• Confidence working with numerical information and interpreting data.
• Resilient, adaptable and customer-focused, with a genuine desire to learn and improve.
• Knowledge of Partner Remuneration, fee structures or financial services operations.
• Understanding of SJP's Partnership model, business structure and key internal…