Contract Coordinator

We’re looking for a Contract Coordinator to join us on a permanent basis at our Cirencester site.

• Support the Account Manager in meeting key performance indicators across client accounts.
• Handle inbound calls from customers and clients relating to maintenance queries, delivering a high standard of customer service and managing escalations where required.
• Respond to customer and client enquiries and new job requests via email.
• Accurately record job requirements and priorities on in-house systems and client portals.
• Book, schedule, and coordinate engineer and contractor appointments, ensuring client requirements and operational constraints are met with minimal disruption.
• Take ownership of customer queries, aiming for first‑contact resolution and keeping all stakeholders informed of any changes, delays, or updates.
• Carry out Customer Support Centre administrative duties, including monitoring shared inboxes and CAFM systems.
• Liaise with internal departments and external contractors to obtain job updates and estimated times of arrival.
• Chase contractors for outstanding job updates as required.
• Manage multiple tasks and meet deadlines in a fast‑paced environment.
• Work closely with the Account Manager to achieve client and business objectives.

• Maths and English qualifications.
• Customer Service experience.
• Excellent communication skills.
• Experience of working in a fast‑paced environment.
• Proficiency in Microsoft Office applications and IT systems.
• Strong administration and organisational skills.
• Time management skills.
• Ability to process data quickly and accurately and to work collaboratively with team members.

• Salary: £26,437 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Requisition :