Customer Service Support

CUSTOMER SERVICE SUPPORT
CIRENCESTER, GLOUCESTERSHIRE
£30,000 - £32,500 + MONTHLY PROFIT SHARE + PRODUCT TRAINING + ON-SITE PARKING
FULL TIME, PERMANENT

Are you experienced in Customer Service Support, Sales Administration or Account Support and enjoy helping customers, coordinating orders and solving problems?

Get Recruited is partnering with an established, family-run business to recruit a Customer Service Support professional to join its friendly team.

Working closely with a Key Account Manager within a team of six, this Customer Service Support opportunity involves supporting commercial accounts, handling incoming enquiries and coordinating customer orders through to delivery.

The business offers a welcoming culture where colleagues support one another, achievements are celebrated and some employees have been with the company for over 20 years. Everyone also benefits from an equally shared monthly profit share, regardless of job title.

This Customer Service Support position would suit a Customer Service Advisor, Sales Administrator, Account Coordinator or Inside Sales Coordinator who enjoys a busy, varied role.

THE CUSTOMER SERVICE SUPPORT ROLE:

Handle a high volume of incoming calls and emails from commercial customers, providing friendly, efficient Customer Service Support.
Work closely with the Key Account Manager to keep customer accounts updated and follow outstanding actions through to completion.
Prepare quotations, process orders accurately and keep customers informed of availability, delivery dates and order progress.
Coordinate with warehouse, distribution, purchasing and operations teams to ensure customer requirements are understood and orders progress smoothly.
Take ownership of customer problems, investigate delivery queries and work with colleagues to find practical solutions.
Provide reliable Sales Administration support, maintaining accurate customer records and supporting documentation.
Liaise with Finance to resolve invoice, statement, credit note and payment queries.
Use your Account Support skills to identify potential delays, communicate updates and maintain strong customer relationships.
Share customer feedback and suggest ways to improve service.
Occasionally attend customer meetings, exhibitions or training activities as required.

YOU'LL BE:

Experience in Customer Service Support, Customer Service Administration, Sales Administration, Account Support or Inside Sales Coordination.
Comfortable managing high volumes of calls, emails and customer orders.
A proactive approach, taking responsibility for resolving problems and keeping customers informed.
Strong organisation, attention to detail and commercial awareness.
Confident communicating with business customers and colleagues across different departments.
Comfortable using Microsoft 365 and learning customer, sales and finance systems.
Good numerical skills; knowledge of customer accounts and payment terms would be beneficial.
Previous industry experience is flexible, with full product training provided.
Able to reliably travel to the office near Cirencester, where public transport options are limited.

THE BENEFITS:

Monthly profit share, split equally across all employees.
Full product training and support from experienced colleagues.
A supportive, family-run working environment.
Regular team events and celebrations for achieving business targets.
On-site parking.
Holiday allowance.

TO APPLY:

If you're looking for your next Customer Service Support, Customer Service Advisor or Sales Administrator opportunity, send your CV to Get Recruited for immediate consideration.

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