Aftersales Advisor

A well-established and growing business is seeking an organised and customer-focused Aftersales Coordinator to join its busy support team. This is an excellent opportunity for someone with strong administration and customer service experience who enjoys managing processes, coordinating orders and building positive relationships with customers. Working closely with internal teams and external partners, you will play a key role in ensuring a smooth and efficient aftersales experience.

Key Responsibilities Acting as the first point of contact for customer and retailer enquiries Processing customer orders accurately and efficiently Managing order confirmations and updating customers on delivery schedules Coordinating shipments with warehouse and logistics teams Resolving customer queries and issues through to completion Preparing and following up quotations Maintaining accurate records and updating internal systems Liaising with suppliers regarding specialist customer requirements Supporting stock and purchase order administration Assisting the wider aftersales team with day-to-day administrative tasks About You Previous experience within a customer service, sales support, order processing or administration role Strong organisational skills and attention to detail Excellent communication and relationship-building abilities Confident using Microsoft Office and internal business systems Proactive, reliable and able to manage multiple priorities Keen to learn and develop product knowledge over time Benefits Early finish every Friday Supportive and friendly team environment Ongoing training and development opportunities