Credit Controller

Credit Controller

Location:

Horsham

Employment Type:

Permanent, full-time Salary:
Competitive salary & bonus structure

Hours:

40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working (9:00am-1:00pm) About the Role We’re growing our Credit Control Team and looking for confident, detail-orientated individuals who enjoy building positive relationships with customers while ensuring timely and effective cash collection. Alongside delivering exceptional customer service, you’ll also play a key role in helping customers manage their accounts and take payments, providing ongoing support whether they have a payment question, need help with their account, or want to explore what else we can offer them.

If you're organised, proactive, and passionate about delivering outstanding customer service while achieving results, this could be the perfect opportunity for you. What you will be doing Payments & Account Support
• Act as a first point of contact for payment enquiries, account queries, and general customer support, providing clear, accurate information.
• Process payments, set up direct debits, and maintain accurate ledger status.
• Agree suitable payment arrangements where required, delivering a supportive and customer-focused experience.
• Apply or remove account restrictions in line with company process when required, handling these conversations with sensitivity. Customer Service & Relationship Management
• Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy.
• Identify and maximise upselling opportunities to introduce customers to additional products where appropriate, whilst capturing and sharing customer feedback with relevant teams.
• Accurately record all customer interactions, actions, and outcomes within the CRM system.
• Redirecting customer queries where suitable, keeping customers informed to ensure timely and effective resolution.
• Proactively support colleagues and the wider team with collaborative problem-solving. What we are looking for
• Proven experience in a customer service, credit control, or customer-facing role.
• Experience in a billing, payments, or accounts-related environment is advantageous, though not essential, as full training will be provided.
• A strong communicator who enjoys building positive customer relationships and can confidently navigate sensitive conversations.
• A proactive problem solver with excellent attention to detail and the ability to identify effective solutions for customers.
• Comfortable discussing financial matters, including bills, account balances, payments, and payment arrangements, with confidence and professionalism.
• Technically confident and comfortable navigating multiple systems and tools.
• A supportive and dependable team player who takes initiative and embraces new challenges with enthusiasm. Benefits 50% off Home Telecom broadband after probation – completely FREE after 2 years 25 days holiday , rising to 30 days with service  bank holidays  your birthday off. Complementary fresh fruit and breakfast bar. Local company discounts in Horsham. Salary sacrifice pension scheme. Buy and sell holiday scheme.

Friday fridge (end-of-week treats). Regular company events: summer party, Christmas party, sports day & more. £500 refer a friend. £250 bright ideas scheme. Aviva Health Care – 24/7 Doctor, counselling & bereavement counselling. Parking available free / discounted options. Free eye care vouchers. Death in service cover. Ready to Join Us? If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.